RAHMAN, ARDLA SEPTIYANI (2024) IKLIM KOMUNIKASI ORGANISASI INTERNAL DI PT BANK MANDIRI (PERSERO) TBK KANTOR CABANG JAKARTA SALEMBA RAYA. S1 thesis, Universitas Mercu Buana - Menteng.
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Abstract
Dalam sebuah organisasi komunikasi merupakan hal yang sangat penting. Komunikasi organisasi menjadi tonggak keberhasilan organisasi. Melakukan aktifitas komunikasi akan menciptakan Iklim komunikasi organisasi. Iklim komunikasi organisasi mempunyai peranan penting efektivitas dan keberhasilan suatu organisasi. Penelitian ini dilakukan untuk mengetahui iklim komunikasi yang terbentuk di PT Bank Mandiri Persero, Tbk Cabang Jakarta Salemba Raya. Penelitian ini berfokus meninjau iklim komunikasi organisasi dengan menggunakan 6 dimensi iklim komunikasi organisasi : kepercayaan, pembuatan keputusan partisipatif, kejujuran, keterbukaan dalam komunikasi, mendengarkan dalam komunikasi keatas, dan memikirkan tujuan-tujuan berkinerja tinggi. Menggunakan paradigma post-positivisme dan metode penelitian deskriptif kualitatif, dengan teknik pengambilan data dokumentasi dan wawancara secara langsung dengan 8 orang informan, Hasil penelitian ini menunjukan iklim komunikasi organisasi pada dimensi kepercayaan menyatakan 8 informan positif, dimensi pembuatan keputusan partisipatif menyatakan, 4 informan positif dan 4 orang negatif, dimensi kejujuran menyatakan 6 informan positif dan 2 informan negatif, dimensi keterbukaan dalam komunikasi menyatakan 6 informan positif dan 2 informan negatif, dalam dimensi mendengarkan dalam komunikasi keatas dan dimensi memikirkan tujuan-tujuan berkinerja tinggi menyatakan keseluruhan informan positif. Kesimpulan Iklim komunikasi yang terbentuk adalah iklim komunikasi yang positif. Namun dari dimensi pembuatan keputusan partisipatif, kejujuran dan keterbukaan dalam berkomunikasi masih perlu ditingkatkan. Saran Penelitian untuk lebih meningkatkan komunikasi yang terbuka, dengan budaya komunikasi dua arah. In an organization, communication is very important. Organizational communication is a milestone in the success of the organization. Carrying out communication activities will create an organizational communication climate. The organizational communication climate has an important role in the effectiveness and success of an organization. This research was conducted to determine the communication climate formed at PT Bank Mandiri Persero, Tbk Jakarta Salemba Raya Branch. This study focuses on reviewing the organizational communication climate using 6 dimensions of organizational communication climate: trust, participatory decision-making, honesty, openness in communication, listening in upward communication, and thinking about high-performance goals. Using the post-positivism paradigm and qualitative descriptive research methods, with documentation data collection techniques and direct interviews with 8 informants, The results of this study show that the organizational communication climate in the dimension of trust states 8 positive informants, the dimension of participatory decision-making states that 4 positive informants and 4 negative people, the dimension of honesty states 6 positive informants and 2 negative informants, the dimension of openness in communication states 6 positive informants and 2 negative informants, in the dimension of listening in upward communication and the dimension of thinking about high-performance goals states The overall informant was positive. Conclusion The communication climate that is formed is a positive communication climate. However, from the dimension of participatory decision- making, honesty and openness in communication still need to be improved. Research Suggestions to further improve open communication, with a two- way communication culture.
| Item Type: | Thesis (S1) |
|---|---|
| NIM/NIDN Creators: | 44220110079 |
| Uncontrolled Keywords: | Komunikasi organisasi, Iklim Komunikasi, Organisasi, Kualitatif Organizational communication, Communication climate, Organizational, Qualitative |
| Subjects: | 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 659 Advertising and Public Relations/Periklanan, Reklame, Pariwara, Iklan, Sponsor, Humas, Hubungan Masyarakat > 659.2 Public Relations/Hubungan Masyarakat |
| Divisions: | Fakultas Ilmu Komunikasi > Hubungan Masyarakat |
| Depositing User: | SILMI KAFFA MARISKA |
| Date Deposited: | 30 Aug 2024 02:36 |
| Last Modified: | 30 Aug 2024 02:36 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/90872 |
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