ANGGRAINI, ELLYZA (2021) PEMILIHAN SUPPLIER GEAR BOX MENGGUNAKAN VENDOR PERFORMANCE INDICATOR (VPI) DAN METODE ANALYTICAL HIERARCHY PROCESS (AHP) DI PT. MASPION SERVICE CENTER JAKARTA. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
As such a dynamic competition in the manufacturing business causes organizations or companies to go through a phase of change by making structured and strategic improvements and developments. As a customer complaint post for product improvement actions, PT Maspion Service Center requires a spare part procurement process by suppliers. PT Maspion Service Center has problems in the procurement process that does not have a specific method in ordering spare parts, especially gear boxes. Based on these problems, the Vendor Performance Indicator (VPI) method is used to identify performance indicators for each supplier based on the QCDFR framework criteria, which are quality, cost, delivery, flexibility, and responsiveness. The use of the Analytical Hierarchy Process (AHP) method is to calculate the priority weight where this value will be used in the scoring system and identification of VPI that should be monitored based on the traffic light system. The results of the supplier score based on scoring system for each supplier are Supplier A (93.81%), Supplier B (87.60%), and Supplier C (92.10%). Keywords: Supplier Election, Vendor Performance Indicator (VPI), Analytical Hierarchy Process (AHP), Scoring System, Traffic Light. Persaingan yang kompetitif dan dinamis dalam bisnis manufaktur menyebabkan organisasi atau perusahaan harus menapaki fase perubahan dengan melakukan perbaikan dan perkembangan yang terstruktur dan strategis. Sebagai posko pengaduan keluhan pelanggan untuk tindakan perbaikan produk, PT Maspion Service Center membutuhkan proses pengadaan spare part oleh supplier. PT Maspion Service Center memiliki permasalahan dalam proses pengadaan yang tidak memiliki metode spesifik dalam melakukan pemesanan spare part terutama gear box. Berdasarkan permasalahan tersebut, digunakan metode Vendor Performance Indicator (VPI) untuk mengidentifikasi indikator kinerja setiap supplier berdasarkan kriteria berkerangka QCDFR yaitu quality, cost, delivery, flexibility, dan responsiveness. Penggunaan metode Analytical Hierarchy Process (AHP) dilakukan untuk melakukan pembobotan dimana nilai tersebut akan dimanfaatkan dalam scoring system dan identifikasi VPI yang sebaiknya perlu diawasi berdasarkan traffic light system. Hasil dari skor VPI pada setiap supplier yaitu Supplier A sebesar 93,81% , Supplier B sebesar 87,60%, dan Supplier C sebesar 92,10%. Kata Kunci: Pemilihan supplier, Vendor Performance Indicator (VPI), Analytical Hierarchy Process (AHP), Scoring System, Traffic Light.
| Item Type: | Thesis (S1) |
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| NIM/NIDN Creators: | 41617010019 |
| Uncontrolled Keywords: | Pemilihan supplier, Vendor Performance Indicator (VPI), Analytical Hierarchy Process (AHP), Scoring System, Traffic Light. |
| Subjects: | 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 001 Knowledge/Ilmu Pengetahuan 300 Social Science/Ilmu-ilmu Sosial > 300. Social Science/Ilmu-ilmu Sosial 300 Social Science/Ilmu-ilmu Sosial > 370 Education/Pendidikan |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | ELMO ALHAFIIDH PUTRATAMA |
| Date Deposited: | 03 Oct 2023 01:54 |
| Last Modified: | 03 Oct 2023 01:54 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/81784 |
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