WIBOWO, HERMANSYAH ANDI (2015) MODERASI BIAYA BERALIH PADA PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN. S2 thesis, Universitas Mercu Buana Jakarta.
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Abstract
MODERASI BIAYA BERALIH PADA PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN
| Item Type: | Thesis (S2) |
|---|---|
| Call Number CD: | CD/551. 15 052 |
| Call Number: | TM/51/15/012 |
| NIM/NIDN Creators: | 55112120014 |
| Uncontrolled Keywords: | loyalitas pelanggan, kualitas layanan, kepuasan pelanggan, switching cost, moderasi, korelasi antard |
| Divisions: | Pascasarjana > Magister Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 13 Feb 2015 13:37 |
| Last Modified: | 28 Dec 2022 04:14 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/7526 |
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