Rakasiwi, Rommy Gilang (2015) Usulan Peningkatan Kualitas Pelayanan Dengan Metode Importance Performance Analysis (IPA). S2 thesis, Universitas Mercu Buana.
Full text not available from this repository.| Item Type: | Thesis (S2) |
|---|---|
| Call Number: | TI/53/15/020 |
| NIM/NIDN Creators: | 55310120030 |
| Uncontrolled Keywords: | TNT, quality of service, servqual method, importance performance analysis (IPA) TNT, kualitas layana |
| Divisions: | Pascasarjana > Magister Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 28 May 2015 13:44 |
| Last Modified: | 04 May 2017 04:42 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/7189 |
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