HENDRA, SAIFUL (2022) PENERAPAN QUALITY 4.0 UNTUK MENGURANGI CUSTOMER COMPLAINT PADA PRODUK PACKAGING PLASTIC. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.
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Abstract
Revolusi industry 4.0 saat ini sedang menjadi topic yang sering dibicarakan dalam dunia industry maupun kalangan akademisi. Penyajian data yang dengan cepat bisa diakses membuat setiap orang harus segera merespon segala perubahan yang terjadi pada area kerjanya. Dalam hal ini kementrian perindustrian RI berusaha untuk menerapkan industry 4.0 pada industry hulu maupun industry hilir. Sektor industry yang dipilih antara lain : makanan dan minuman, tekstil dan pakaian, otomotif, kimia, elektronik, farmasi dan alat kedokteran. Industry 4.0 memberikan peluang bagi perusahaan untuk menjadi lebih efektif, efisien dan produktifitas tinggi. Proses control yang cepat dan akurat terhadap hasil produksinya sehingga penyimpangan proses bisa langsung dideteksi dan dilakukan tindakan perbaikan. Quality 4.0 sejalan dengan digitalisasi industry yang semakin berkembang dengan menggunakan teknologi canggih untuk meningkatkan kualitas manufactur dan layanan. Tujuan dari penelitian ini adalah untuk mengidentifikasi akar masalah yang menjadi penyebab defect pada produk packaging dan mengoptimalkan fungsi quality 4.0 untuk menurunkan customer complaint. Penerapannya dengan menggunakan Smart Factory dimana seluruh data akan terintegrasi dan dapat disajikan secara real time sehingga informasi tentang pembelian, perencanaan, produksi, penyimpanan maupun pengiriman bisa langsung diketahui secara cepat dimanapun dan kapanpun. Penerapan Quality 4.0 harus dilakukan secara maksimal dari proses distribusi bahan baku ( material system ), ruangan yang digunakan ( clean room ), penyajian data secara real time ( dashboard ), Gugus Kendali Mutu ( GKM ) serta pengemasan produk yang steril. Hasil dari penelitian tersebut didapatkan bahwa defect yang terjadi seperti warna, blackdot, shortmould flashing dengan penerapan quality 4.0 dapat menurunkan defect sebanyak 54390 pcs (6.3%) dari 81505 pcs (9.4 %) pada tahun 2020 menjadi 27115 pcs (3.1%) pada tahun 2021, terjadi efisiensi sebesar Rp 552.058.500 serta penurunan customer complaint sebanyak 16 customer complaint dari 28 customer complaint tahun 2020 menjadi 32 customer complaint pada tahun 2021. Kata Kunci : Quality 4.0, Packaging plastic, dashboard, customer complaint The industrial revolution 4.0 is currently a topic that is often discussed in the industry and academic circles. The presentation of data that can be accessed quickly makes everyone have to immediately respond to any changes that occur in their work area. In this case, the Indonesian Ministry of Industry is trying to implement Industry 4.0 in the upstream and downstream industries. The selected industrial sectors include: food and beverages, textiles and clothing, automotive, chemical, electronics, pharmaceutical and medical devices. Industry 4.0 provides opportunities for companies to be more effective, efficient and have high productivity. Fast and accurate control of the production process so that process deviations can be directly detected and corrective action taken. Quality 4.0 is in line with the growing digitalization of the industry by using advanced technology to improve the quality of manufacturing and services. The purpose of this study is to identify the root cause of defects in packaging products and optimize the quality 4.0 function to reduce customer complaints. The application uses Smart Factory where all data will be integrated and can be presented in real time so that information about purchasing, planning, production, storage and delivery can be immediately known quickly anywhere and anytime. The implementation of Quality 4.0 must be carried out optimally from the distribution process of raw materials (material system), the room used (clean room), real time data presentation (dashboard), Quality Control Group (GKM) and sterile product packaging. The results of the study found that defects that occur such as color, blackdot, shortmold flashing with the application of quality 4.0 can reduce defects by 54390 pcs (6.3%) from 81505 pcs (9.4%) in 2020 to 27115 pcs (3.1%) in 2021, there was an efficiency of IDR 552,058,500 and a decrease in customer complaints by 16 customer complaints from 28 customer complaints in 2020 to 32 customer complaints in 2021. Keyword : Quality 4.0, Packaging plastic, dashboard, customer complaint
| Item Type: | Thesis (S2) |
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| NIM/NIDN Creators: | 55320110004 |
| Uncontrolled Keywords: | Quality 4.0, Packaging plastic, dashboard, customer complaint, Quality 4.0, Packaging plastic, dashboard, customer complaint |
| Subjects: | 600 Technology/Teknologi > 670 Manufacturing/Manufaktur, Pabrik-pabrik |
| Divisions: | Pascasarjana > Magister Teknik Industri |
| Depositing User: | ORYZA LUVITA |
| Date Deposited: | 16 Apr 2022 03:02 |
| Last Modified: | 16 Apr 2022 03:02 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/59958 |
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