PENGARUH KOMPETENSI, BUDAYA ORGANISASI, DAN KOMITMEN ORGANISASI TERHADAP KINERJA ORGANISASI BERBASIS BALANCED SCORECARD DENGAN KINERJA PEGAWAI SEBAGAI VARIABEL INTERVENING (Studi pada Badan Narkotika Nasional Republik Indonesia)

RINTOYO, RINTOYO (2021) PENGARUH KOMPETENSI, BUDAYA ORGANISASI, DAN KOMITMEN ORGANISASI TERHADAP KINERJA ORGANISASI BERBASIS BALANCED SCORECARD DENGAN KINERJA PEGAWAI SEBAGAI VARIABEL INTERVENING (Studi pada Badan Narkotika Nasional Republik Indonesia). S2 thesis, Universitas Mercu Buana Jakarta.

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Abstract

Organizational productivity can be seen from the performance of each period and continuous quality improvement. One measure of government performance in Indonesia is the Performance Accountability of Government Agencies (AKIP). The National Narcotics Board Republic of Indonesia (BNN RI) as a Government Institution in Indonesia examines aspects of human resources which become evaluations and recommendations. This study aims to analyze the effect of competence, organizational culture, and organizational commitment on performance based on the Balanced Scorecard. The study used quantitative methods with SEM-PLS to 406 respondents based on proportional stratification samples. The results show that organizational culture and organizational commitment have a positive and significant effect on employee performance and organizational performance. Competence has a positive and significant effect on employee performance, but not significant on organizational performance. Employee performance has a positive and significant effect on organizational performance and mediates competence, organizational culture, and organizational commitment with a positive and significant impact on organizational performance. Based on the analysis, in improving performance it is recommended that employees: (1) optimize technical competence and managerial competence; (2) have a brave and responsive attitude; (3) increase normative commitment to the organization; and (4) maintain good work behavior. Keywords: Competence, Organizational Culture, Organizational Commitment, Performance. Produktivitas organisasi terlihat dari kinerja setiap periode dan peningkatan kualitas yang berkelanjutan. Salah satu pengukuran kinerja pemerintahan di Indonesia adalah Akuntabilitas Kinerja Instansi Pemerintah (AKIP). Badan Narkotika Nasional Republik Indonesia sebagai Lembaga Pemerintahan di Indonesia mengkaji aspek sumber daya manusia yang menjadi evaluasi dan rekomendasi. Tujuan penelitian ini adalah menganalisis pengaruh kompetensi, budaya organisasi, dan komitmen organisasi terhadap kinerja berbasis Balance Scorecard. Penelitian menggunakan metode kuantitatif dengan SEM-PLS kepada 406 responden berdasarkan sampel stratifikasi proporsional. Hasil penelitian menunjukkan bahwa budaya organisasi dan komitmen organisasi berpengaruh positif dan signifikan terhadap kinerja pegawai dan kinerja organisasi. Kompetensi berpengaruh positif dan signifikan terhadap kinerja pegawai, namun tidak signifikan terhadap kinerja organisasi. Kinerja pegawai berpengaruh positif dan signifikan terhadap kinerja organisasi serta memediasi kompetensi, budaya organisasi, dan komitmen organisasi dengan pengaruh positif dan signifikan terhadap kinerja organisasi. Berdasarkan analisis, pada peningkatan kinerja disarankan agar pegawai: (1) mengoptimalkan kompetensi teknis dan manajerial; (2) memiliki sikap berani dan responsif; (3) meningkatkan komitmen normatif terhadap organisasi; dan (4) mempertahankan perilaku kerja yang baik. Kata Kunci: Kompetensi, Budaya Organisasi, Komitmen Organisasi, Kinerja.

Item Type: Thesis (S2)
NIM/NIDN Creators: 55119110120
Uncontrolled Keywords: Kompetensi, Budaya Organisasi, Komitmen Organisasi, Kinerja.
Subjects: 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 651 Office Services/Layanan Kantor
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.4 Executive Management/Manajemen Eksekutif
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.5 Management of Production/Manajemen Produksi
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.6 Quality Management/Manajemen Kualitas
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.7 Management of Supplies/Manajemen Persediaan
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.8 Marketing, Management of Distribution/Marketing, Manajemen Distribusi
Divisions: Pascasarjana > Magister Manajemen
Depositing User: Dede Muksin Lubis
Date Deposited: 25 Mar 2022 05:04
Last Modified: 25 Mar 2022 05:04
URI: http://repository.mercubuana.ac.id/id/eprint/58831

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