RACHDIAN, YUGI (2020) EVALUASI PENGENDALIAN KUALITAS PERAWATAN PESAWAT TERBANG NARROW BODY DI PT. GMF AEROASIA TBK. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
PT. GMF Aeroasia Tbk. is a maintenance, repair, and overhaul of aircraft company. The aircraft maintenance process is the main business of the company. During the process of aircraft maintenance, there’s always a potential of errors by maintenance personnel. The error is leading to an incident and accident called Maintenance Event. During 2019, there was 28 maintenance events which is exceed from company limitation 5 maintenance events per quarter. This study is an evaluation of what is the root cause of the problem or the cause of the problem that occurs using the DMAIC method. Stages of research carried out by identifying the root causes and analyzing the factors causing it and then planning improvements that can be applied. The results showed that throughout 2019 there were 4 contributing factors causing errors that led to maintenance events, namely individual factors, organizational factors, information, and communication. Keywords: Error, Maintenance Event, DMAIC, Contributing Factors. PT. GMF Aeroasia Tbk, merupakan perusahaan yang bergerak di bidang maintenance, repair, dan overhaul pesawat terbang. Proses perawatan (maintenance) pesawat terbang merupakan bisnis yang utama bagi perusahaan. Selama proses perawatan pesawat terbang, tidak akan pernah terlepas dari yang namanya error yang dilakukan oleh maintenance personnel. Error tersebut akan mengakibatkan permasalahan incident ataupun accident berupa Maintenance Event. Sepanjang tahun 2019 telah terjadi 28 maintenance event melebihi apa yang ditetapkan oleh perusahaan yaitu 5 maintenance event per quarter. Penelitian ini merupakan evaluasi terhadap apa yang menjadi akar permasalahan atau faktor penyebab permasalahan itu terjadi dengan menggunakan metode DMAIC. Tahapan penelitian yang dilakukan dengan mengidentifikasi akar permasalahan dan menganalisis faktor-faktor penyebabnya lalu merencanakan improvement yang bisa diterapkan. Hasil penelitian menunjukkan bahwa sepanjang tahun 2019 terdapat 4 contributing factors atau faktor penyebab terjadinya error yang menyebabkan terjadinya maintenance event yaitu individual factor, organizational factor, information, dan communiation. Kata kunci : Error, Maintenance Event, DMAIC, Contributing Factors.
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