FAUZIAH, EMMI (2020) PENGARUH KESADARAN WAJIB PAJAK, SANKSI PAJAK DAN KUALITAS PELAYANAN FISKUS TERHADAP KEPATUHAN WAJIB PAJAK ORANG PRIBADI (Study Survey Pada Mahasiswa Universitas Mercu Buana). S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
Penelitian ini bertujuan untuk mengetahui faktor-faktor yang mempengaruhi kepatuhan wajib pajak orang pribadi di Universitas Mercu Buana. Faktor-faktor yang diduga memiliki pengaruh terhadap kepatuhan wajib pajak orang pribadi adalah kesadaran wajib pajak, sanksi pajak dan kualitas pelayana fiskus. Populasi dalam penelitian ini adalah wajib pajak orang pribadi mahasiswa universitas mercu buana. Penentuan sampel menggunakan metode non random sampling dengan teknik purposive sampling. Penelitian ini menggunakan sampel sebanyak 85 responden yang dihitung menggunakan rumus Slovin. Pengumpulan data digunakan dengan kuisioner yang diukur dengan skala likert. Hasil penelitian menunjukan bahwa kesadaran wajib pajak dan sanksi pajak berpengaruh signifikan positif terhadap kepatuhan wajib pajak orang pribadi, dan kualitas pelayanan fiskus berpengaruh negatif signifikan terhadap kepatuhan wajib pajak orang pribadi Kata Kunci: Kepatuhan wajib pajak orang pribadi, kesadaran wajib pajak, sanksi pajak, kualitas pelayanan fiskus The purpose of this study is to determine the factors that influence the use of taxpayer comliancein the Mercu Buana University. Factors that are suspected to have an influence on the use of taxpayer comliance are taxpayer awareness, tax sanctions, and quality of service tax authorities. The population of this study was conducted on personal taxpayer mercu buana university student. Non probability sampling method and purposive sampling technique were applied to determine the samples. the author conducted a qualitative descriptive method. The numbers of samples used were 85 respondents calculated using Slovin formula. The data were collected by questionnaire measured by likert scale. The results showed that the taxpayer awareness and tax sanctions have a positive and significant impact on the taxpayer comliance, and the quality of serfice tax authorities have a negative and do not significant impact on the taxpayer comliance . Keywords: Taxpayer comliance , taxpayer awareness , tax sanctions, quality of service tax authorities .
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