AHMAD BUSAERI, YUDI (2020) ANALISIS PELAYANAN INTERMODA TRANSPORTASI KERETA API LISTRIK DI STASIUN JUANDA. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
Service is one of the most crucial things in transportation service on electric trains for the advancement of railways and the satisfaction of electric train users themselves. Analysis of service performance factors on costumer satisfaction using SPSS Softwear to get the effect factor of service performance on the satisfaction felt by passengers and their intermodels. After the analysis is obtained, the final stage of validation is performed to find out what steps can be taken on the perpormance of service to the satisfaction of KRL user. Service satisfaction and performance is an important point for KCI companies to advance railways at juanda station, service performance and intermodal access at juanda station still need to be improved from minimum service standards (SPM). The method used in this research stage is analysis of priorty level (Importance Perpormance Analisys) with SPSS. From the analysis of the performance of service to the statisfction of commuter line train user Jakarta Juanda station obtained an avarage value of perpormance of 3,50 and user satisfaction obtained an avarage value of 3,61, from an overall value of 5,00, while those in the quadrant A has one indicator, quadrant B 12 indicators and quadrant C has 11 question indicators. Furthermore. The solution so that services at the Juanda Station continue to be improved and maintained by increasing perpormance in accordance with predetermined waiting room facilities, arrival of trains, toilet facilities, the availability of health rooms, the availability of disability rooms, counter service, information facility service, the existance of information boards, the completeness of facilities on the train, the officers skill on the train, cleanliness of the train and control of the intermodal around the stations so that they are should neatly arranged. Keyword: Intermodals, Trains, Service, Stations, SPSS. Pelayanan merupakan salah satu hal terpenting dalam jasa transportasi di kereta api listrik untuk kemajuan perkeretaapian serta kepuasan pengguna KRL itu sendiri, Kepuasan dan kinerja pelaynan merupakan titik penting bagi perusahaan KCI untuk memajukan perkeretaapian di Stasiun Juanda, kinerja pelayanan serta akses intermoda yang ada di Stasiun Juanda masih perlu ditingkatkan dari standar pelayanan minimum (SPM). Analisis faktor kinerja pelayanan terhadap kepuasan pelanggan menggunakan softwaer SPSS untuk mendaptkan faktor pengaruh kinerja pelayanan terhadap kepuasan yang dirasakan penumpang serta intermodanya. Setelah didapat analisis maka dilakukan validasi tahap akhir untuk mengetahui langkah penyelesaian apa yang dapat diambil terhadap kinerja pelayanan kepuasan pengguna KRL. Selanjutnya metode yang digunakan dari tahap penelitian ini adalah analisis tingkat perioritas (Importance Performance Analysis) dengan SPSS. Dari hasil analisis kinerja pelayanan terhadap kepuasan penguna kereta comuter line Stasiun Juanda Jakarta didapat nilai rata-rata kinerja sebesar 3,50 dan kepuasan pengguna di dapat nilai rata-rata sebesar 3,61, dari nilai keseluruhan 5,00, sedangkan yang berada pada kuadran A terdapat satu indikator, kuadran B terdapat 12 indikator dan kuadran C terdapat 11 indikator pertanyaan. Adapun solusi agar pelayanan di stasiun juanda terus ditingkatkan dan dipertahankan dengan meningkatkan kinerja sesuai yang telah ditentukan mengenai fasilitas ruang tunggu, kedatangan kereta, fasilitas toilet, adanya ruang kesehatan, tersedianya ruang disabilitas, pelayanan loket, pelayanan sarana informasi, keberadaan papan informasi, kelengkapan fasilitas dalam kereta, kecakapan petugas dalam kereta, kebersihan dalam kereta dan penertiban terhadap intermoda yang berada di sekitaran stasiun agar tertata dengan rapih. Kata Kunci : Intermoda, Kereta, Pelayanan, Stasiun, SPSS
| Item Type: | Thesis (S1) |
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| Call Number CD: | FT/SIP. 20 107 |
| Call Number: | ST/11/21/057 |
| NIM/NIDN Creators: | 41115110070 |
| Uncontrolled Keywords: | Intermoda, Kereta, Pelayanan, Stasiun, SPSS |
| Subjects: | 100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 154 Subconscious and Altered States and Process/Psikologi Bawah Sadar > 154.6 Sleep Phenomena/Fenomena Tidur > 154.63 Dreams/Mimpi > 154.634 Analysis/Analisis 200 Religion/Agama > 260 Christian Social Theology/Teologi Sosial Kristen > 268 Religious Education/Pendidikan Agama Kristen, Pengajaran Agama Kristen > 268.7 Services/Pelayanan 300 Social Science/Ilmu-ilmu Sosial > 380 Commerce, Communications, Transportation (Perdagangan, Komunikasi, Transportasi) > 385 Railroad Transportation/Transportasi Kereta Api |
| Divisions: | Fakultas Teknik > Teknik Sipil |
| Depositing User: | Rifky |
| Date Deposited: | 07 May 2022 03:03 |
| Last Modified: | 15 Feb 2023 06:19 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/52986 |
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