Kalista, Anggia (2013) Analisis Pelayanan Jasa Galeri Indosat SA Tuban Dengan Menggunakan Metode Importance Performance Analysis (IPA) dan Quality Function Deployment (QFD). S2 thesis, Universitas Mercu Buana.
Full text not available from this repository.| Item Type: | Thesis (S2) |
|---|---|
| Call Number: | TI/53/14/061 |
| NIM/NIDN Creators: | 55311110001 |
| Uncontrolled Keywords: | Galeri Indosat Tuban, Customer Service, Servqual, Important Performance Analysis (IPA), Quality Func |
| Divisions: | Pascasarjana > Magister Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 11 Feb 2015 10:06 |
| Last Modified: | 17 May 2017 07:54 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/15238 |
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