Nugraha, Asep Erik (2013) Penerapan Konsep ServQual dan QFD untuk memperbaiki Kualitas Layanan pada perusahaan jasa di Heran Motor Sport Sukabumi. S2 thesis, Universitas Mercu Buana.
Full text not available from this repository.| Item Type: | Thesis (S2) |
|---|---|
| Call Number: | TI/53/13/033 |
| NIM/NIDN Creators: | 55310120027 |
| Uncontrolled Keywords: | jasa, kepuasan pelanggan, SERVQUAL, IPA dan QFD |
| Divisions: | Pascasarjana > Magister Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 05 Feb 2014 15:21 |
| Last Modified: | 17 May 2017 07:54 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/15106 |
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