Permana, Teguh (2013) ANALISA KINERJA PELAYANAN UNTUK MENINGKATKAN KEPUASAN PELANGGAN DENGAN MENGGUNAKAN METODE SERVQUAL ( SERVICE QUALITY ) DI RESTORAN RAWON SETAN CABANG BOGOR. S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FT/IND. 13 088 |
| Call Number: | ST/16/13/112 |
| NIM/NIDN Creators: | 41609010023 |
| Uncontrolled Keywords: | Diagram Kartesius, ServQual Analysis, Kualitas Pelayanan, Gap 5 Skor |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 13 Sep 2013 15:54 |
| Last Modified: | 17 Nov 2022 02:17 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/14725 |
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