MENINGKATKAN KUALITAS LAYANAN ORDER SUKU CADANG MELALUI PENDEKATAN INTEGRASI METODA SERVQUAL-SIX SIGMA DI PT. DKCMI

Asdiyanur, Asdiyanur (2018) MENINGKATKAN KUALITAS LAYANAN ORDER SUKU CADANG MELALUI PENDEKATAN INTEGRASI METODA SERVQUAL-SIX SIGMA DI PT. DKCMI. S2 thesis, UNIVERISTAS MERCU BUANA.

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Item Type: Thesis (S2)
NIM/NIDN Creators: 55114320018
Uncontrolled Keywords: Kualitas, Six Sigma, DMAIC, ServQual, Diagram Tulang Ikan, Why-why Analysis
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 060 General Organizations, Foundations, and Museology/Organisasi-organisasi Umum, dan Museologi > 069 Museology (Museum science)/Museologi > 069.6 Personnel Management of Museum/Manajemen Personalia Museum > 069.63 Personnel Management/Manajemen Personalia
300 Social Science/Ilmu-ilmu Sosial > 380 Commerce, Communications, Transportation (Perdagangan, Komunikasi, Transportasi) > 385 Railroad Transportation/Transportasi Kereta Api > 385.2 Activities and Services/Kegiatan dan Layanan
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.6 Quality Management/Manajemen Kualitas
Divisions: Pascasarjana > Magister Manajemen
Depositing User: Rifky
Date Deposited: 06 Aug 2026 07:07
Last Modified: 06 Aug 2026 07:07
URI: http://repository.mercubuana.ac.id/id/eprint/103172

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