PENGUKURAN TINGKAT KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN DEALER MOBIL DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA)

HERLAMBANG, DENNIS (2020) PENGUKURAN TINGKAT KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN DEALER MOBIL DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA). S1 thesis, UNIVERISTAS MERCU BUANA - BUNCIT.

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Item Type: Thesis (S1)
NIM/NIDN Creators: 41618310015
Uncontrolled Keywords: Kepuasan pelanggan, importance performance index (IPA), kualitas pelayanan, diagram kartesius
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 005 Computer Programmming, Programs, Data/Pemprograman Komputer, Program, Data > 005.4 System Programming and Programs/Sistem Pemrograman dan Program > 005.43 Operating System/Sistem Operasi > 005.434 Process Management Programs/Program Manajemen Proses
200 Religion/Agama > 260 Christian Social Theology/Teologi Sosial Kristen > 268 Religious Education/Pendidikan Agama Kristen, Pengajaran Agama Kristen > 268.7 Services/Pelayanan
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.5 Management of Production/Manajemen Produksi
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.6 Quality Management/Manajemen Kualitas
Divisions: Fakultas Teknik > Teknik Industri
Depositing User: Rifky
Date Deposited: 21 Jul 2026 02:22
Last Modified: 21 Jul 2026 02:22
URI: http://repository.mercubuana.ac.id/id/eprint/102559

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