SULISTYONINGSIH, NAJWA KHAIRANA (2026) AUDIT TATA KELOLA SISTEM POINT OF SALE MENGGUNAKAN COBIT 5 DENGAN DOMAIN DSS06 DAN APO13 (STUDI KASUS: UMB MART). S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
The rapid development of information technology (IT) requires organizations to implement effective system governance, including in the modern retail sector such as UMB Mart. This minimarket has implemented a Point of Sale (POS) system to support transaction processing and inventory management. However, based on interviews with managers and cashiers, the effectiveness of business process controls and information security in the POS system is still not optimal. The identified issues include dependence on vendors for data management and the absence of automated control features to detect input errors. These conditions indicate the need for a comprehensive evaluation of POS system governance to support safer and more efficient operations. This study aims to evaluate the capability level and effectiveness of business process controls and information security implementation in the POS system at UMB Mart using the COBIT 5 framework, focusing on the DSS06 (Manage Business Process Controls) and APO13 (Manage Security) domains. The research methods include interviews, observations, and questionnaire distribution to relevant stakeholders to assess process capability levels based on the COBIT 5 assessment model. The results show that the division of roles between managers and cashiers has been implemented fairly well. The capability level for both DSS06 and APO13 domains is at level 4 (Predictable Process), indicating that the POS system at UMB Mart operates consistently with clear role definitions and produces stable and predictable transaction and data management processes. However, the system has not yet reached the target level 5 (Optimizing) due to continued dependence on vendors, the lack of automated validation and security mechanisms such as two-factor authentication (2FA), and the absence of continuous evaluation and improvement processes. Additional constraints include limited staff understanding of control procedures and insufficient security training. Therefore, the recommended improvements include regular staff training, implementation of two-factor authentication, enhancement of input validation, and strengthening security awareness to improve the effectiveness and security of POS system governance at UMB Mart. Keywords: Information System Audit, COBIT 5, Point of Sale, DSS06, APO13 Perkembangan teknologi informasi (TI) yang semakin pesat menuntut organisasi untuk memiliki tata kelola sistem yang efektif, termasuk pada sektor ritel modern seperti UMB Mart. Minimarket ini telah menerapkan sistem Point of Sale (POS) untuk mendukung transaksi dan pengelolaan stok barang, namun hasil wawancara dengan pengelola dan kasir menunjukkan bahwa efektivitas kontrol proses bisnis dan keamanan informasi pada sistem POS masih kurang optimal. Permasalahan yang ditemukan antara lain ketergantungan pada vendor dalam pengelolaan data serta belum tersedianya fitur kontrol otomatis untuk mendeteksi kesalahan input. Penelitian ini bertujuan untuk mengevaluasi tingkat kapabilitas serta efektivitas penerapan kontrol proses bisnis dan keamanan informasi pada sistem POS UMB Mart menggunakan framework COBIT 5, khususnya pada domain DSS06 (Manage Business Process Controls) dan APO13 (Manage Security). Metode penelitian yang digunakan meliputi wawancara, observasi, dan penyebaran kuesioner kepada pihak terkait untuk menilai tingkat kapabilitas proses berdasarkan model penilaian COBIT 5. Hasil penelitian menunjukkan bahwa pembagian peran antara pengelola dan kasir telah berjalan cukup baik. Nilai kapabilitas pada domain DSS06 dan APO13 berada pada level 4 (Predictable Process), yang menunjukkan bahwa sistem POS UMB Mart telah dijalankan secara konsisten dengan pembagian peran yang jelas, serta menghasilkan proses transaksi dan pengelolaan data yang stabil dan dapat diprediksi. Namun, sistem tersebut belum mencapai target level 5 (Optimizing) karena masih terdapat ketergantungan pada vendor, belum tersedianya validasi dan pengamanan otomatis seperti autentikasi dua faktor (2FA), serta belum adanya evaluasi dan peningkatan sistem yang dilakukan secara berkelanjutan. Kendala lainnya meliputi kurangnya pemahaman staf terhadap alur kontrol dan minimnya pelatihan keamanan. Oleh karena itu, rekomendasi perbaikan yang diberikan meliputi pelatihan rutin bagi staf, penerapan autentikasi dua faktor, penambahan validasi input, serta penguatan sosialisasi keamanan agar tata kelola sistem POS UMB Mart menjadi lebih efektif dan aman. Kata Kunci : Audit Sistem Informasi, COBIT 5, Point of Sale, DSS06, APO13
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