EVALUASI KINERJA OPERSIONAL ANGKUTAN UMUM TRANSJAKARTA KORIDOR 3F RUTE KALIDERES - SENAYAN BANK DKI

RIZKIAH, ALLYTA (2025) EVALUASI KINERJA OPERSIONAL ANGKUTAN UMUM TRANSJAKARTA KORIDOR 3F RUTE KALIDERES - SENAYAN BANK DKI. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

Public transportation is vital for urban mobility, especially in Jakarta, which faces congestion challenges. Transjakarta, a Bus Rapid Transit (BRT) system, aims to provide efficient and comfortable services. Corridor 3F Kalideres – Senayan Bank DKI experiences issues such as passenger overcrowding and bus lane violations by private vehicles, impacting service quality.This study evaluates operational performance and service quality by measuring load factor, frequency, headway, travel speed, trip time, and service time. User satisfaction was assessed using Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI).Data from 100 respondents and field observations show most indicators are good, except high load factor. User satisfaction is high, with a CSI of 90.87%. Key improvements focus on managing overcrowding and enhancing staff responsiveness.Recommendations include optimizing fleet management and service quality to improve comfort and user satisfaction on corridor 3F. Key words : Transjakarta Corridor 3F, Operational Performance, Passenger Satisfaction, Questionnaire Survey, Minimum Service Standards Transportasi umum sangat penting untuk mobilitas perkotaan, terutama di Jakarta yang menghadapi tantangan kemacetan. Transjakarta, sebagai sistem Bus Rapid Transit (BRT), bertujuan menyediakan layanan yang efisien dan nyaman. Koridor 3F Kalideres – Senayan Bank DKI mengalami masalah seperti kepadatan penumpang dan pelanggaran jalur bus oleh kendaraan pribadi yang memengaruhi kualitas layanan.Penelitian ini mengevaluasi kinerja operasional dan kualitas pelayanan dengan mengukur load factor, frekuensi, headway, kecepatan perjalanan, waktu tempuh, dan waktu pelayanan. Kepuasan pengguna dinilai menggunakan Importance Performance Analysis (IPA) dan Customer Satisfaction Index (CSI).Data dari 100 responden dan observasi lapangan menunjukkan sebagian besar indikator dalam kategori baik, kecuali load factor yang tinggi. Kepuasan pengguna tinggi dengan CSI 90,87%. Fokus perbaikan utama adalah pengelolaan kepadatan dan peningkatan respons petugas.Rekomendasi meliputi optimalisasi pengelolaan armada dan kualitas layanan untuk meningkatkan kenyamanan dan kepuasan pengguna di koridor 3F. Kata kunci : Transjakarta koridor 3F, Kinerja Operasional, Kepuasan Pengguna, Standar Pelayanan Minimum

Item Type:	Thesis (S1)
Call Number CD:	FT/SIP. 25 095
NIM/NIDN Creators:	41123110091
Uncontrolled Keywords:	Transjakarta koridor 3F, Kinerja Operasional, Kepuasan Pengguna, Standar Pelayanan Minimum
Subjects:	000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 020 Library and Information Sciences/Perpustakaan dan Ilmu Informasi > 025 Operations, Archives, Information Centers/Operasional Perpustakaan, Arsip dan Pusat Informasi, Pelayanan dan Pengelolaan Perpustakaan > 025.5 Service to Users/Layanan Kepada Pengguna Perpustakaan > 025.52 Reference and Information Services/Layanan Referensi dan Informasi > 025.523 Cooperative Information Services/Layanan Informasi 300 Social Science/Ilmu-ilmu Sosial > 380 Commerce, Communications, Transportation (Perdagangan, Komunikasi, Transportasi) > 386 Inland Waterway/Transportasi Pengangkutan di Daerah Pedalaman > 386.2 Activities and Services/Kegiatan dan Layanan 300 Social Science/Ilmu-ilmu Sosial > 380 Commerce, Communications, Transportation (Perdagangan, Komunikasi, Transportasi) > 388 Ground Transportation/Transportasi Jalan Raya 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.3 Personnel Management/Manajemen Personalia, Manajemen Sumber Daya Manusia, Manajemen SDM 700 Arts/Seni, Seni Rupa, Kesenian > 700. Arts/Seni, Seni Rupa, Kesenian > 702 Miscellany of Fine and Decorative Art/Aneka Ragam tentang Kesenian, Aneka Ragam tentang Karya Seni > 702.8 Techniques, Precedures, Apparatus, Equipment, Materials/Teknik, Prosedur, Perlengkapan, Peralatan, Bahan > 702.89 Safety Measures/Keamanan
Divisions:	Fakultas Teknik > Teknik Sipil
Depositing User:	khalimah
Date Deposited:	25 Aug 2025 07:30
Last Modified:	25 Aug 2025 07:30
URI:	http://repository.mercubuana.ac.id/id/eprint/97083

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