TJUATJA, NADIA INGRIDA (2025) THE NEXUS OF WOMEN LEADERSHIP AND ORGANIZATIONAL PERFORMANCE: THE MODERATED MEDIATION ROLE OF EMPLOYEES' LEVEL OF TRUST. S2 thesis, Universitas Mercu Buana Jakarta.
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Abstract
There has been a growing movement aligned with Sustainable Development Goal (SDG) 5, which aims to achieve gender equality and empower all women and girls. This goal focuses on eliminating discrimination, violence, and harmful practices while promoting equal opportunities for women in leadership and decision-making roles. This study examines the impact of women leadership on organizational performance, focusing on the mediating role of ambidextrous capability—the ability to balance innovation and efficiency, as well as moderated mediation role of employees’ level of trust. This study adopts a quantitative research design using a non-probability purposive sampling technique, incorporating four variables and 26 indicators. The data is collected from 163 employees who are currently working under women in managerial position in Jakarta, Indonesia. Data was then analysed through SEM-PLS, with the findings reveal that while women leadership does not directly influence performance, it significantly enhances ambidextrous capability, which in turn drives organizational success. The study underscores the need for leadership strategies that foster ambidexterity and employee trust to optimize organizational growth. Future research should consider industry, culture, and structural influences on these dynamics. Keywords: Women Leadership; Organizational Performance; Ambidextrous Capability; Resource Based View; Dynamic Capability Sustainable Development Goal (SDG) 5 bertujuan untuk mencapai kesetaraan gender dan memberdayakan perempuan dan anak perempuan, serta menghapus diskriminasi sekaligus mendorong kesetaraan peluang bagi perempuan dalam peran kepemimpinan dan pengambilan keputusan. Maka untuk mendukung hal tersebut, studi ini meneliti dampak kepemimpinan perempuan terhadap kinerja organisasi, dengan menyoroti peran mediasi kapabilitas ambidextrous—kemampuan menyeimbangkan inovasi dan efisiensi—serta peran mediasi yang dimoderasi oleh tingkat kepercayaan karyawan. Studi ini menggunakan desain penelitian kuantitatif dengan teknik non-probability purposive sampling, melibatkan empat variabel dan 26 indikator. Data dikumpulkan dari 163 karyawan yang saat ini bekerja di bawah kepemimpinan perempuan dalam posisi manajerial di Jakarta, Indonesia. Analisis data dilakukan menggunakan SEM-PLS, dengan temuan yang mengungkap bahwa meskipun kepemimpinan perempuan tidak secara langsung memengaruhi kinerja, ia secara signifikan meningkatkan kapabilitas ambidekstrous, yang pada akhirnya mendorong keberhasilan organisasi. Studi ini menekankan pentingnya strategi kepemimpinan yang mendorong kemampuan ambidextrous dan kepercayaan karyawan untuk mengoptimalkan pertumbuhan organisasi. Penelitian di masa depan sebaiknya mempertimbangkan pengaruh industri, budaya, dan struktur terhadap dinamika ini. Kata kunci: Kepemimpinan Perempuan; Kinerja Organisasi; Kapabilitas Ambidextrous; Resource-Based View; Dynamic Capability.
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