IMPLEMENTASI CHATBOT UNTUK REGISTRASI UMROH DAN HAJI MELALUI PLATFORM WHATSAPP

THUFAILAH, MUHAMMAD NAUFAL (2025) IMPLEMENTASI CHATBOT UNTUK REGISTRASI UMROH DAN HAJI MELALUI PLATFORM WHATSAPP. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This research aims to develop a WhatsApp chatbot to facilitate the Umrah and Hajj registration process. This chatbot is designed to provide registration-related information and simplify the registration process for prospective pilgrims. The Finite State Machine (FSM) and Rule-Based System (RBS) algorithms are implemented to manage the conversation flow in a structured manner, while the RBS provides responses based on predefined rules. This research employs a system development methodology with stages including needs analysis through observation, design, implementation, testing, and documentation. The chatbot implementation utilizes WhatsApp Web and supporting libraries in Node.js, with a MySQL database as the registration data storage. The expected outcome of this research is a chatbot that is effective and efficient in facilitating Umrah and Hajj registrations, improving data management efficiency, and providing a better and more responsive user experience through the popular WhatsApp platform. Keyword : Umrah, Hajj, Chatbot, FSM Algorithm, Rule-Based System Algorithm, WhatsApp Web, System Development, MySQL Tujuan dari penelitian ini adalah untuk mengembangkan chatbot WhatsApp untuk memfasilitasi proses pendaftaran umroh dan haji. Chatbot ini dirancang untuk menyediakan informasi terkait pendaftaran serta mempermudah calon jamaah dalam melakukan pendaftaran. Algoritma Finite State Machine (FSM) dan RuleBased System (RBS) diimplementasikan untuk mengatur alur percakapan secara terstruktur, sedangkan RBS memberikan respon berdasarkan aturan yang telah didefinisikan. Penelitian ini menggunakan metodologi pengembangan sistem dengan tahapan yang meliputi analisis kebutuhan melalui observasi, perancangan, implementasi, pengujian, dan dokumentasi. Implementasi chatbot dilakukan menggunakan WhatsApp Web dan library pendukung di Node.js, serta basis data MySQL sebagai penyimpanan data pendaftaran. Hasil yang diharapkan dari penelitian ini ialah chatbot yang efektif dan efisien dalam memfasilitasi pendaftaran umroh dan haji, meningkatkan efisiensi pengelolaan data, serta memberikan pengalaman pengguna yang lebih baik dan responsif melalui platform WhatsApp. Kata Kunci : Umroh, Haji, Chatbot, Algoritma FSM, Rule-Based System, WhatsApp Web, Pengembangan Sistem, MySQL

Item Type: Thesis (S1)
Call Number CD: FIK/INFO. 25 052
NIM/NIDN Creators: 41520110077
Uncontrolled Keywords: Umroh, Haji, Chatbot, Algoritma FSM, Rule-Based System, WhatsApp Web, Pengembangan Sistem, MySQL
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 004 Data Processing, Computer Science/Pemrosesan Data, Ilmu Komputer, Teknik Informatika
200 Religion/Agama > 290 Other Religions/Agama Selain Kristen > 297 Agama Islam/Islam > 297.4 Islamic law/Hukum Islam
200 Religion/Agama > 290 Other Religions/Agama Selain Kristen > 297 Agama Islam/Islam > 297.4 Islamic law/Hukum Islam > 297.42 Fiqh of Worship/Fiqih Ibadah > 297.425 Haji/Haji
500 Natural Science and Mathematics/Ilmu-ilmu Alam dan Matematika > 510 Mathematics/Matematika > 518 Numerical Analysis/Analisis Numerik, Analisa Numerik > 518.1 Algorithms/Algoritma
Divisions: Fakultas Ilmu Komputer > Informatika
Depositing User: khalimah
Date Deposited: 25 Feb 2025 07:45
Last Modified: 25 Feb 2025 07:45
URI: http://repository.mercubuana.ac.id/id/eprint/94430

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