PENGARUH SERVANT LEADERSHIP, KEPUASAN KERJA DAN QUALITY OF WORK LIFE TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) (Studi pada PT. Triple One Global Cabang Jakarta)

FEBRIANTO, MUHAMMAD ROYAN (2021) PENGARUH SERVANT LEADERSHIP, KEPUASAN KERJA DAN QUALITY OF WORK LIFE TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) (Studi pada PT. Triple One Global Cabang Jakarta). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to examine and analyze the effect of servant leadership, job satisfaction, and quality of work life on organizational citizenship behavior (OCB) among employees of PT. Triple One Global. The research method used in this research is descriptive method. The object of this research is PT. Triple One Global as many as 80 respondents. The approach used in this research is the Structural Equation Model (SEM) with the Smart-PLS 3.3.2 analysis tool. The results showed that servant leadership had a positive and significant effect on organizational citizenship behavior (OCB). Job satisfaction has a positive and significant effect on organizational citizenship behavior (OCB). Quality of work life has a positive and significant effect on organizational citizenship behavior (OCB). Keywords: Servent Leadership, Job Satisfaction, Quality of Work Life, Organizational Citizenship Behavior (OCB) Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh servant leadership, kepuasan kerja, dan quality of work life terhadap organizational citizenship behavior (OCB) pada karyawan PT. Triple One Global. Metode penelitian yang digunakan dalam penelitian ini adalah metode deskriptif. Objek penelitian ini adalah PT. Triple One Global sebanyak 80 responden. Pendekatan yang digunakan dalam penelitian ini adalah Structural Equation Model (SEM) dengan alat analisis Smart-PLS 3.3.2. Hasil penelitian menunjukan servant leadership berpengaruh positif dan signifikan terhadap organizational citizenship behavior (OCB). Kepuasan kerja berpengaruh positif dan signifikan terhadap organizational citizenship behavior (OCB). quality of work life berpengaruh positif dan signifikan terhadap organizational citizenship behavior (OCB). Kata kunci : Servant Leadership, Kepuasan kerja, Quality of Work Life, Organizational Citizenship Behavior (OCB)

Item Type: Thesis (S1)
NIM/NIDN Creators: 43116110309
Uncontrolled Keywords: Servant Leadership, Kepuasan kerja, Quality of Work Life, Organizational Citizenship Behavior (OCB)
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 070 Documentary Media, Educational Media, News Media, Journalism, Publishing/Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.1-070.9 Standard Subdivisions of Documentary Media, Educational Media, News Media, Journalism, Publishing/Subdivisi Standar Dari Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.4 Journalism/Jurnalisme, Jurnalistik, Pers > 070.48 Journalism Directed to Special Groups/Jurnalistik Disutradarai oleh Kelompok Khusus > 070.486 Occupational and Employee Groups/Kelompok Kerja dan Karyawan
100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.2 Interpersonal Relations/Hubungan Antar Individu
100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.2 Interpersonal Relations/Hubungan Antar Individu > 158.26 Interpersonal Relations with Works Associates/Hubungan Individu dengan Rekan Kerja
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Dede Muksin Lubis
Date Deposited: 17 Jan 2025 07:28
Last Modified: 17 Jan 2025 07:28
URI: http://repository.mercubuana.ac.id/id/eprint/93588

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