FERNANDO, FERNANDO (2024) ANALISIS PENGARUH LIVE STREAMING, ONLINE CUSTOMER REVIEW DAN BRANDIMAGE TERHADAP KEPUTUSAN PEMBELIAN PRODUK SCIN CARE SOCIAL COMMERCE TIKTOK (Studi pada Pengguna Tiktok di Universitas Mercubuana Meruya). S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
This research aims to test and analyze the influence of Live Streaming, Online Customer Reviews and Brand Image on Tiktok Social Commerce Purchase Decisions. This research method uses a quantitative descriptive approach. The object of this research is users of the Tiktok application at Mercubuana Meruya University with a sample of 150 respondents. The sampling method uses convenience sampling. The data collection method uses a survey method, with the research instrument being a questionnaire. The approach used in this research is the Structural Equation Model (SEM) with the Smart-PLS analysis tool. This research shows that Live Streaming has no effect on purchasing decisions, Online Customer Reviews have a positive and significant effect on purchasing decisions, and Brand Image has a positive and significant effect on purchasing decisions for skin care products (Study of Tiktok Users at Mercubuana Meruya University) Keywords : Live Streaming, Online Customer Review, Brand Image,Purchase Decision, Tiktok Penelitian ini bertujuan untuk menguji dan menganalisa pengaruh Live Streaming, Online Customer Review dan Brand Image terhadap Keputusan Pembelian Social Commerce Tiktok. Metode penelitian ini menggunakan pendekatan deskriptif kuantitatif Objek penelitian ini adalah pengguna aplikasi Tiktok di Universitas Mercubuana Meruya dengan sampel sebanyak 150 responden. Metode penarikan sampel menggunakan Convenience sampling. Metode pengumpulan data menggunakan metode survey,dengan instrument penelitian ini adalah kuisioner. Pendekatan yang digunakan dalam penelitian ini adalah Structural Equation Model (SEM) dengan alat analisis Smart-PLS. Penelitian ini menunjukan bahwa Live Streaming tidak berpengaruh terhadap Keputusan Pembelian, Online Customer Review berpengaruh positif dan signifikan terhadap keputusan pembelian, Dan Brand Image berpengaruh positif dan signifikan terhadap keputusan pembelian produk skin care (Studi pada Pengguna Tiktok di Universitas Mercubuana Meruya) Kata Kunci : Live Streaming, Online Customer Review, Brand Image,Purchase Decision, Tiktok
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