ANGGADEWI, DINDA DAMARISA (2024) ANALISIS PENGENDALIAN KUALITAS PRODUK KOPER FIBER DENGAN METODE DMAIC PADA PT. ARTLYN KREASI MANDIRI. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
This research focuses on analyzing the quality of fiber suitcase products in the period January - October 2023. Data collection methods include observation, interviews and documentation. The DPMO data for the fiber suitcase product shows a value of 96,467 with a sigma value of 2.8, indicating a defect in the product. The main type of defect is scratch with a percentage of 55.2%. Through analysis using fishbone diagrams, the main causes of scratch defects are identified. The factors that cause scratchs are people, work methods, materials and the environment. Suggested improvements include forming training programs, forming SOPs, and forming checklists. The suggested improvements were not implemented, so there was no increase in the sigma value of the fiber suitcase product. Keywords: Quality, Product Defects, DMAIC Penelitian ini berfokus pada analisis kualitas produk koper fiber selama periode Januari - Oktober 2023. Metode pengumpulan data meliputi observasi, wawancara, dan dokumentasi. Data DPMO produk koper fiber menunjukkan nilai 96.467 dengan nilai sigma 2,8, mengindikasikan adanya cacat dalam produk. Jenis cacat utama adalah lecet dengan presentase 55,2%. Melalui analisis menggunakan fishbone diagram, akar penyebab utama cacat lecet diidentifikasi faktor-faktor penyebab lecet tersebut adalah manusia, metode kerja, material, dan lingkungan. Usulan perbaikan yang disarankan termasuk pembuatan program pelatihan perakitan, pembuatan SOP perakitan, dan pembuatan checklist perakitan. Usulan perbaikan ini tidak sampai tahap implementasi, sehingga nilai sigma produk koper fiber tidak mengalami peningkatan. Kata Kunci: Kualitas, Cacat Produk, DMAIC
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