SIANTURI, YOSEPHINE FRETA ANGGITA (2024) PENDAMPINGAN PENGELOLAAN DAN ANALISIS MEDIA SOSIAL SEBAGAI MEDIA PROMOSI UNTUK MENINGKATKAN BRAND AWARENESS PADA AKUN INSTAGRAM UMKM @DAPUR_DAENG. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
The development of communication technology, particularly social media, has transformed society by enabling easy participation and dissemination of information. Social media has become a crucial tool in company marketing strategies to expand business and increase brand awareness. This study aims to assist Dapur Daeng in managing its social media, especially Instagram, to enhance brand awareness through effective digital promotion in caption creation and maximize engagement with Instagram followers @dapur_daeng. The assistance for Dapur Daeng MSME aims to improve knowledge and skills in managing social media, especially Instagram, to maximize engagement. The methods used include planning, social media management, and conducting mini-workshops and digital training. Regina Lutrell's Circular Model of Some, which consists of Share, Optimize, Manage, and Engage, was applied to facilitate communication and interaction on social media. The results from the TAPN team's assistance to the Dapur Daeng UMKM partner over one month showed an increase of 508 followers (totaling 1,488 followers) and consistent posting on feeds, resulting in an engagement rate of 1.91%, with the engagement rate calculation based on the posts in the last month, April, during the post-assistance period. Keywords: Social Media Marketing, Engagement Rate, Copywriting, Brand Awareness, The Circular Model of Some Perkembangan teknologi komunikasi, khususnya media sosial, telah mengubah masyarakat dengan memungkinkan partisipasi dan penyebaran informasi secara mudah. Media sosial menjadi alat penting dalam strategi pemasaran perusahaan untuk mengembangkan bisnis dan meningkatkan brand awareness. Penelitian ini bertujuan mendampingi Dapur Daeng dalam mengelola media sosialnya, terutama Instagram, untuk meningkatkan brand awareness melalui promosi digital yang efektif dalam pembuatan caption serta memaksimalkan engagement terhadap pengikut Instagram @dapur_daeng. Pendampingan UMKM Dapur Daeng bertujuan untuk meningkatkan pengetahuan dan keterampilan dalam mengelola media sosial, khususnya Instagram, guna memaksimalkan engagement. Metode yang digunakan meliputi perencanaan, pengelolaan media sosial, serta pelaksanaan Mini Workshop dan pelatihan digital. Model The Circular Model of Some dari Regina Lutrell, yang terdiri atas Share (sebar), Optimize (optimalisasi), Manage (mengatur), dan Engage (melibatkan), diterapkan untuk memudahkan komunikasi dan interaksi di media sosial. Hasil dari masa pendampingan tim TAPN kepada mitra UMKM Dapur Daeng Selama masa pendampingan yang dilakukan selama 1 Bulan mendapatkan tambahan 508 followers (follower menjadi 1.488) dan konsisten untuk melanjutkan postingan feeds sehingga mendapatkan engagement rate sebesar 1,91% dengan perhitungan engagement rate post pada bulan terakhir yaitu April di masa lepas pendampingan. Kata Kunci : Social Media Marketing, Engagement Rate, Copywriting, Brand Awareness, Model The Circular Model of Some
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