PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL, KOMUNIKASI ORGANISASI, DAN LINGKUNGAN ORGANISASI TERHADAP KINERJA KARYAWAN PADA DIVISI CUSTOMER SERVICE PT. BANK CENTRAL ASIA TBK CABANG PASAR BARU (Studi pada Divisi Customer Service di PT. Bank Cental Asia Tbk)

YAMIN, FERI (2024) PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL, KOMUNIKASI ORGANISASI, DAN LINGKUNGAN ORGANISASI TERHADAP KINERJA KARYAWAN PADA DIVISI CUSTOMER SERVICE PT. BANK CENTRAL ASIA TBK CABANG PASAR BARU (Studi pada Divisi Customer Service di PT. Bank Cental Asia Tbk). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This research is to determine the effect of transformational leadership style, organizational communication and work enivornment on employee performance in the Divisi Customer Service PT. Bank Central Asia Tbk. Pasar Baru branch. This research was conducted using survey method and carried out in employees of the Divisi Customer Service PT. Bank Central Asia Tbk Pasar Baru branch. The data analysis technique used was component or variance based data analysis methods SEM (Structural Equation Modeling) where to process the data using the Smart-Partial Least Square (Smart-PLS) program. PLS (Partial Least Square) is a model of varianc based SEM (Structural Equation Modeling) (Ghazali, 2014). Structural Model Testing is the development of concepts and theories in analyzing the relationship of exogenous and endogenous s that have been described in a conceptual framework. The relationship between Transformational Leadership Style and Employee Performance has a positive and significant effect. The relationship between organizational communication and employee performance has a positive and significant effect. The relationship between organizational environment and employee performance has a positive and significant effect. Keywords: Transformational Leadership Style, Organizational Communication, Organizational Environment and Employee Performance Penelitian ini untuk mengetahui pengaruh gaya kepemimpinan transformasional, komunikasi organisasi dan lingkungan kerja terhadap kinerja karyawan pada Divisi Customer Service PT. Bank Central Asia Tbk. cabang Pasar Baru. Penelitian ini dilakukan dengan menggunakan metode survei dan dilakukan pada karyawan Divisi Customer Service PT. Bank Central Asia Tbk cabang Pasar Baru. Teknik analisis data yang digunakan adalah metode analisis data component atau variance based SEM (Structural Equation Modeling) dimana untuk melakukan olah datanya menggunakan program Smart-Partial Least Square (Smart-PLS). PLS (Partial Least Square) merupakan model dari variancebased SEM (Structural Equation Modeling) (Ghazali, 2014). Pengujian Model Struktural merupakan pengembangan konsep dan teori dalam menganalisis hubungan variabel eksogen dan endogen telah dijelaskan dalam kerangka konseptual. Hubungan Gaya Kepemimpinan Transformasional dengan Kinerja Karyawan berpengaruh positif dan berpengaruh signifikan. Hubungan Komunikasi Organisasi dengan Kinerja Karyawan berpengaruh positif dan berpengaruh signifikan. Hubungan Lingkungan Organisasi dengan Kinerja Karyawan berpengaruh positif dan berpengaruh signifikan. Kata kunci: Gaya Kepemimpinan Transformasional, Komunikasi Organisasi, Lingkungan Organisasi dan Kinerja Karyawan

Item Type: Thesis (S1)
Call Number CD: FE/MJ. 24 049
Call Number: SE/31/24/037
NIM/NIDN Creators: 43119120231
Uncontrolled Keywords: Gaya Kepemimpinan Transformasional, Komunikasi Organisasi, Lingkungan Organisasi dan Kinerja Karyawan
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 060 General Organizations, Foundations, and Museology/Organisasi-organisasi Umum, dan Museologi > 069 Museology (Museum science)/Museologi > 069.6 Personnel Management of Museum/Manajemen Personalia Museum > 069.68 Relations with Other Organizations/Hubungan dengan Organisasi Lain
200 Religion/Agama > 200. Religion/Agama > 206 Leaders and organization/Pemimpin dan organisasi
300 Social Science/Ilmu-ilmu Sosial > 300. Social Science/Ilmu-ilmu Sosial > 303 Social Process/Proses Sosial > 303.3 Coordination and Control/Koordinasi dan Kontrol > 303.34 Leadership/Kepemimpinan
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: khalimah
Date Deposited: 19 Mar 2024 06:19
Last Modified: 19 Mar 2024 06:19
URI: http://repository.mercubuana.ac.id/id/eprint/87255

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