PENGARUH LEADER MEMBER EXCHANGE DAN PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR YANG DIMEDIASI EMPLOYEE ENGANGEMENT DI KANTOR PUSAT BPJS KESEHATAN

RAMADHAN, ADITYA (2024) PENGARUH LEADER MEMBER EXCHANGE DAN PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR YANG DIMEDIASI EMPLOYEE ENGANGEMENT DI KANTOR PUSAT BPJS KESEHATAN. S2 thesis, Universitas Mercu Buana Jakarta.

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Abstract

The purpose of the research is to analyze leader-member exchange and perceived organizational support for organizational citizenship behavior mediated by employee engangement at the BPJS Health Center Office. The data collected is the data of the BPJS Health Officer at the headquarters. The method uses a Slovenian formula with a 5% tolerance for 258 samples; the sampling taken represents the entire permanent staff who are at the headquarters. Data analysis method using Structural Equation Model-Partial Least Square (SEM-PLS). The research results found that Leader Member Exchange had a significant positive effect on Employee Engagement and Organizational Citizenship Behavior. Perceived Organizational Support has a significant positive effect on Employee Engagement and Organizational Citizenship Behavior. Leader Member Exchange and Perceived Organizational Support also have a significant effect on Organizational Citizenship Behavior through Employee Engagement as a Mediating Variable. Keyword: Leader Member Exchange, Perceived Organizational Support, Organizational Citizenship Behavior, and Employee Engangement Tujuan penelitian bertujuan untuk menganalisis, Leader Member Exchange dan Perceived Organizational Support terhadap Organizational Citizenship Behavior yang dimediasi Employee Engangement di Kantor Pusat BPJS Kesehatan. Data yang diambil merupakan data pegawai BPJS Kesehatan kantor pusat. Metode menggunakan rumus slovin dengan toleransi 5% menjadi 258 sampel, sampling yang diambil merupakan seluruh pegawai tetap yang berada di Kantor Pusat. Metode analisis data menggunakan Structural Equation Model-Partial Least Square (SEM-PLS). hasil penelitian menemukan bahwa Leader Member Exhange berpengaruh signifikan positif terhadap Employee Engangement dan Organizational Citizenship Behavior. Perceived Organizational Support berpengaruh signifikan positif terhadap Employee Engangement dan Organizational Citizenship Behavior. Leader Member Exhange dan Perceived Organizational Support juga berpengaruh signifikan pada Organizational Citizenship Behavior melalui Employee Engangement sebagai Variabel Mediasi. Kata Kunci: Leader Member Exchange, Perceived Organizational Support, Organizational Citizenship Behavior, dan Employee Engangement.

Item Type:	Thesis (S2)
Call Number CD:	CD/551. 24 030
Call Number:	TM/51/24/024
NIM/NIDN Creators:	55121120127
Uncontrolled Keywords:	Leader Member Exchange, Perceived Organizational Support, Organizational Citizenship Behavior, dan Employee Engangement.
Subjects:	000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 020 Library and Information Sciences/Perpustakaan dan Ilmu Informasi > 025 Operations, Archives, Information Centers/Operasional Perpustakaan, Arsip dan Pusat Informasi, Pelayanan dan Pengelolaan Perpustakaan > 025.2 Acquisitions and Collection Developtment/Akuisisi dan Pengembangan Koleksi Perpustakaan > 025.26 Acquisition Through Exchange, Gift, Deposit/Akuisisi Melalui Bursa, Hadiah, Deposito 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 060 General Organizations, Foundations, and Museology/Organisasi-organisasi Umum, dan Museologi > 069 Museology (Museum science)/Museologi > 069.6 Personnel Management of Museum/Manajemen Personalia Museum > 069.63 Personnel Management/Manajemen Personalia 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 070 Documentary Media, Educational Media, News Media, Journalism, Publishing/Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.1-070.9 Standard Subdivisions of Documentary Media, Educational Media, News Media, Journalism, Publishing/Subdivisi Standar Dari Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.4 Journalism/Jurnalisme, Jurnalistik, Pers > 070.48 Journalism Directed to Special Groups/Jurnalistik Disutradarai oleh Kelompok Khusus > 070.486 Occupational and Employee Groups/Kelompok Kerja dan Karyawan 300 Social Science/Ilmu-ilmu Sosial > 320 Political dan Government Science/Ilmu Politik dan Ilmu Pemerintahan > 323 Civil Rights/Hak-hak Warga Sipil, Hak-hak Warga Negara > 323.6 Citizenship/Kewarganegaraan
Divisions:	Pascasarjana > Magister Manajemen
Depositing User:	khalimah
Date Deposited:	14 Mar 2024 02:41
Last Modified:	14 Mar 2024 02:41
URI:	http://repository.mercubuana.ac.id/id/eprint/87088

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