PENGARUH KEPUASAN KERJA, PERSEPSI DUKUNGAN ORGANISASI, DAN KOMUNIKASI ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOUR (OCB) (Studi pada Driver PT. Aplikanusa Lintasarta)

HASAN, HADDAD ALWI (2021) PENGARUH KEPUASAN KERJA, PERSEPSI DUKUNGAN ORGANISASI, DAN KOMUNIKASI ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOUR (OCB) (Studi pada Driver PT. Aplikanusa Lintasarta). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

The purpose of this study was to determine the effect of job satisfaction, perceived organizational support, and organizational communication on organizational citizenship behavior (OCB) atThe company PT.Aplikanusa Lintasarta Thamrin, Jakarta. This research is a quantitative research.This research uses a quantitative descriptive approach. This research ws conducted at the PT.Aplikanusa Lintasarta Thamrin, Jakartabranch with a population of drivers 41 employees. This study uses data analysis techniques Structural Equation Modeling (SEM) and data processing using Partial Least Square (PLS) with a population of 41 employees. The data collection technique was done by using questionnaire. The results of this study indicate that job satisfaction has a positive and significant effect on organizational citizenship behavior (OCB), perceived organizational support has a positive and significant effect on organizational citizenship behavior (OCB), and organizational communication has a positive and significant effect on organizational citizenship behavior (OCB) at PT Aplikanusa Lintasarta Thamri Jakarta. Keywords:job satisfaction, perceived organizational support, Organizational Communication, and Organizational Citizenship Behavior (OCB) Tujuan penelitian ini adalah untuk mengetahui pengaruh kepuasan kerja, persepsi dukungan organisais, dan komunikasi organisasi terhadap organizational citizenship behavior (OCB) pada Perusahaan PT.Aplikanusa Lintasarta Thamrin,Jakrta. Penelitian ini merupakan penelitian kuantitatif. Penelitian ini menggunakan pendekatan deskriptif kuantitatif. Penelitian ini dilakukan di PT.Aplikanusa Lintasarta Thamrin, Jakarta dengan populasi seluruh karyawan driver yang berjumlah 41 karyawan. Penelitian ini menggunakan teknik analisis data Structural Equation Modeling (SEM) dan pengelolahan data menggunakan Partial Least Square (PLS) dengan jumlah populasi 41 Karyawan. Teknik pengumpulan data dilakukan dengan kuisioner. Hasil penelitian ini menunjukkan bahwa kepuasan kerja berpengaruh positif dan signifikan terhadap organizational citizenship behavior (OCB), persepsi dukungan organisasi berpengaruh positif dan signifikan terhadap organizational citizenship behavior (OCB), dan komunikasi organisasiberpengaruh positif dan signifkan terhadap organizational citizenship behavior (OCB) pada PT. Aplikanusa Lintasarta Thamrin, Jakarta. Kata Kunci : Kepuasan Kerja, Persepsi Dukungan Organisasi, Komunikasi Organisasi, danOrganizational Citizenship Behavior (OCB).

Item Type: Thesis (S1)
NIM/NIDN Creators: 43117010060
Uncontrolled Keywords: Kepuasan Kerja, Persepsi Dukungan Organisasi, Komunikasi Organisasi, danOrganizational Citizenship Behavior (OCB).
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 070 Documentary Media, Educational Media, News Media, Journalism, Publishing/Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.1-070.9 Standard Subdivisions of Documentary Media, Educational Media, News Media, Journalism, Publishing/Subdivisi Standar Dari Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.4 Journalism/Jurnalisme, Jurnalistik, Pers > 070.48 Journalism Directed to Special Groups/Jurnalistik Disutradarai oleh Kelompok Khusus > 070.486 Occupational and Employee Groups/Kelompok Kerja dan Karyawan
100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.2 Interpersonal Relations/Hubungan Antar Individu > 158.26 Interpersonal Relations with Works Associates/Hubungan Individu dengan Rekan Kerja
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Dede Muksin Lubis
Date Deposited: 10 Oct 2024 02:40
Last Modified: 10 Oct 2024 02:40
URI: http://repository.mercubuana.ac.id/id/eprint/83379

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