PEMILIHAN SUPPLIER GEAR BOX MENGGUNAKAN VENDOR PERFORMANCE INDICATOR (VPI) DAN METODE ANALYTICAL HIERARCHY PROCESS (AHP) DI PT. MASPION SERVICE CENTER JAKARTA

ANGGRAINI, ELLYZA (2021) PEMILIHAN SUPPLIER GEAR BOX MENGGUNAKAN VENDOR PERFORMANCE INDICATOR (VPI) DAN METODE ANALYTICAL HIERARCHY PROCESS (AHP) DI PT. MASPION SERVICE CENTER JAKARTA. S1 thesis, Universitas Mercu Buana Jakarta.

Preview	Text (HAL COVER) Tugas Akhir - Judul, Lembar Pernyataan.pdf Download (53kB) | Preview
Preview	Text (ABSTRAK) Tugas Akhir - Abstrak.pdf Download (60kB) | Preview
Preview	Text (LEMBAR PENGESAHAN) Tugas Akhir - Lembar Pengesahan.pdf Download (92kB) | Preview
Preview	Text (KATA PENGANTAR) Tugas Akhir - Kata Pengantar.pdf Download (256kB) | Preview
Preview	Text (DAFTAR ISI) Tugas Akhir - Daftar Isi, Daftar Tabel, Daftar Gambar.pdf Download (490kB) | Preview
	Text (BAB I) Tugas Akhir - Ellyza Anggraini - BAB 1.pdf Restricted to Registered users only Download (288kB)
	Text (BAB II) Tugas Akhir - Ellyza Anggraini - BAB 2.pdf Restricted to Registered users only Download (664kB)
	Text (BAB III) Tugas Akhir - Ellyza Anggraini - BAB 3.pdf Restricted to Registered users only Download (769kB)
	Text (BAB IV) Tugas Akhir - Ellyza Anggraini - BAB 4.pdf Restricted to Registered users only Download (714kB)

Abstract

As such a dynamic competition in the manufacturing business causes organizations or companies to go through a phase of change by making structured and strategic improvements and developments. As a customer complaint post for product improvement actions, PT Maspion Service Center requires a spare part procurement process by suppliers. PT Maspion Service Center has problems in the procurement process that does not have a specific method in ordering spare parts, especially gear boxes. Based on these problems, the Vendor Performance Indicator (VPI) method is used to identify performance indicators for each supplier based on the QCDFR framework criteria, which are quality, cost, delivery, flexibility, and responsiveness. The use of the Analytical Hierarchy Process (AHP) method is to calculate the priority weight where this value will be used in the scoring system and identification of VPI that should be monitored based on the traffic light system. The results of the supplier score based on scoring system for each supplier are Supplier A (93.81%), Supplier B (87.60%), and Supplier C (92.10%). Keywords: Supplier Election, Vendor Performance Indicator (VPI), Analytical Hierarchy Process (AHP), Scoring System, Traffic Light. Persaingan yang kompetitif dan dinamis dalam bisnis manufaktur menyebabkan organisasi atau perusahaan harus menapaki fase perubahan dengan melakukan perbaikan dan perkembangan yang terstruktur dan strategis. Sebagai posko pengaduan keluhan pelanggan untuk tindakan perbaikan produk, PT Maspion Service Center membutuhkan proses pengadaan spare part oleh supplier. PT Maspion Service Center memiliki permasalahan dalam proses pengadaan yang tidak memiliki metode spesifik dalam melakukan pemesanan spare part terutama gear box. Berdasarkan permasalahan tersebut, digunakan metode Vendor Performance Indicator (VPI) untuk mengidentifikasi indikator kinerja setiap supplier berdasarkan kriteria berkerangka QCDFR yaitu quality, cost, delivery, flexibility, dan responsiveness. Penggunaan metode Analytical Hierarchy Process (AHP) dilakukan untuk melakukan pembobotan dimana nilai tersebut akan dimanfaatkan dalam scoring system dan identifikasi VPI yang sebaiknya perlu diawasi berdasarkan traffic light system. Hasil dari skor VPI pada setiap supplier yaitu Supplier A sebesar 93,81% , Supplier B sebesar 87,60%, dan Supplier C sebesar 92,10%. Kata Kunci: Pemilihan supplier, Vendor Performance Indicator (VPI), Analytical Hierarchy Process (AHP), Scoring System, Traffic Light.

Actions (login required)

View Item