HANAFI, GAMAL (2022) ANALISIS IMPLEMENTASI SISTEM MANAJEMEN MUTU BERDASARKAN ISO 9001:2015 PADA PROYEK GEREJA KEMAH TABERNAKEL. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
The ISO 9001:2015 quality management system is an internationally recognized quality management system standard. The Tabernacle Church project has received ISO 9001:2015 certificate and has applied it to the project being worked on. And located in the PIK 2 area, North Jakarta. This study aims to determine the level of implementation of the ISO 9001:2015 quality management system and the factors that become obstacles in its application and efforts to improve services in its application. The method used in this research is descriptive quantitative method and uses SPSS version 26 software. Data testing techniques used include validity and reliability tests. Data was collected using a questionnaire method which was distributed online to construction employees involved in the Tabernacle Camp Church Project. The results of this analysis indicate that the implementation of the ISO 9001:2015 quality management system by taking into account all items from clause 4 to clause 10 is 83.61% and is categorized as very good (80-100%). Factors that become obstacles in the implementation of ISO 9001:2015 are the suitability of duties and responsibilities, risk handling that is still not in accordance with procedural and less skilled human resources. Keywords : Quality Management System, ISO 9001:2015, Barrier Factor Sistem manajemen mutu ISO 9001:2015 merupakan standar sistem manajemen mutu yang diakui di tingkat internasional. Proyek Gereja Kemah Tabernakel telah mendapatkan sertifikat ISO 9001:2015 dan telah menerapkannya pada proyek yang sedang dikerjakan. Dan berlokasi di kawasan PIK 2 jakarta utara. Penelitian ini bertujuan untuk mengetahui tingkat implementasi sistem manajemen mutu ISO 9001:2015 serta faktor-faktor yang menjadi hambatan dalam penerapan serta upaya peningkatan pelayanan dalam penerapannya. metode yang digunakan pada penelitian ini adalah metode kuantitatif deskriptif dan menggunakan bantuan software SPSS versi 26. Teknik pengujian data yang digunakan meliputi uji validitas, dan uji reliabilitas. Pengumpulan data dilakukan menggunakan metode kuesioner yang dibagikan secara online terhadap karyawan konstruksi yang terlibat dalam Proyek Gereja Kemah Tabernakel. Hasil analisis ini menunjukkan bahwa penerapan sistem manajemen mutu ISO 9001:2015 dengan memperhatikan seluruh butir dari klausul 4 sampai klausul 10 adalah sebesar 83,61% dan masuk kategori sangat baik (80-100%). Faktor yang menjadi kendala dalam penerapan ISO 9001:2015 adalah kesesuaian tugas dan tanggung jawab, penanganan resiko yang masih kurang sesuai dengan prosedural dan sumber daya manusia yang kurang terampil. Kata Kunci : Sistem Manajemen Mutu, ISO 9001:2015, Faktor Hambatan
Item Type: | Thesis (S1) |
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Call Number CD: | FT/SIP. 22 162 |
Call Number: | ST/11/22/081 |
NIM/NIDN Creators: | 41118110102 |
Uncontrolled Keywords: | Sistem Manajemen Mutu, ISO 9001:2015, Faktor Hambatan |
Subjects: | 600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan 600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 624 Civil Engineering/Teknik Sipil 700 Arts/Seni, Seni Rupa, Kesenian > 720 Architecture/Arsitektur > 726 Buildings for Religious Architecture/Arsitektur Bangunan Keagamaan > 726.5 Church Architecture/Arsitektur Gereja |
Divisions: | Fakultas Teknik > Teknik Sipil |
Depositing User: | WADINDA ROSADI |
Date Deposited: | 28 Oct 2022 02:59 |
Last Modified: | 28 Oct 2022 03:16 |
URI: | http://repository.mercubuana.ac.id/id/eprint/71063 |
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