LAILA, ZULFA (2010) PENGARUH KEPUASAN DAN MOTIVASI KERJA TERHADAP KUALITAS PELAYANAN DI BIRO AKADEMIK UNIVERSITAS AL-AZHAR INDONESIA. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.
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Abstract
The key factor of work result in a good company is a good work process of all employees and the whole company system. The employees have to work effectively to get good result. Research aims to measure the strenghtness of influences from work satisfaction, work motivation and quality of services of Bureau Academic Affairs of Al Azhar University of Indonesia The research was conducted to 30 respondents which also the total number from staff members of Bureau of Academic Affairs and various faculties of the university. Data was collected through questionnaire, observation and literature study. All variable work satisfaction, work motivation and quality of services was collected through questionnaire and taken as the primary data. Analisis methods used for the research are validity analysis, reabilitation and linier regression using SPSS program version 13.0 at the tool. Statistics test used regression linear shown that work satisfaction (X1) significant of quality of services. Work motivation (X2) significant of quality of services. Together they also work satisfaction and work motivation significant influence to quality of services of Bureau of Academic Affairs of Al Azhar University of Indonesia. The implication of this research is Bureau of Academic still need to evaluated to quality of services result which is gotten same as expaction.Salah satu faktor penentu dari hasil kerja dalam perusahaan adalah proses kerja yang baik dari keseluruhan pegawai dan sistem yang ada dalam perusahaan tersebut. Pegawai harus dapat bekerja secara efektif supaya hasil kerjanya baik. Penelitian ini bertujuan untuk mengetahui sejauh mana pengaruh kepuasan dan motivasi kerja terhadap kualitas pelayanan di biro akademik Universitas Al Azhar Indonesia. Penelitian ini dilakukan terhadap 30 responden yang merupakan jumlah keseluruhan karyawan di biro akademik dan staff sekretariat fakultas. Teknik pengumpulan data menggunakan kuesioner, observasi dan studi pustaka. Pengumpulan data untuk ketiga variable yaitu kepuasan, motivasi kerja dan kualitas pelayanan dikumpulkan melalui kuesioner sehingga menjadi data primer. Metode analisis yang digunakan dalam penelitian ini adalah analisis validitas, reabilitas dan regresi linier dengan menggunakan SPSS ver. 13.0. Pengujian statistik dengan metode regresi menunjukkan bahwa kepuasan kerja (X1) signifikan dengan kualitas pelayanan (Y). Motivasi kerja (X2) signifikan terhadap kualitas pelayanan (Y). Secara bersama-sama kepuasan kerja dan motivasi kerja juga memberikan pengaruh yang positif terhadap kualitas pelayanan di Biro Akademik Universitas Al Azhar Indonesia. Implikasi penelitian ini adalah Biro Akademik masih perlu melakukan evaluasi terhadap kualitas pelayanan agar hasil yang diperoleh sesuai dengan yang diharapkan.
| Item Type: | Thesis (S2) |
|---|---|
| Call Number CD: | CDT-551-10-060 |
| NIM/NIDN Creators: | 55106110001 |
| Uncontrolled Keywords: | MSDM, Manajemen sumber daya manusia |
| Subjects: | 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum |
| Divisions: | Pascasarjana > Magister Manajemen |
| Depositing User: | UMMI RAHMATUSSYIFA |
| Date Deposited: | 11 May 2022 06:42 |
| Last Modified: | 13 Jul 2022 04:29 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/60992 |
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