HARDONO, JOKO (2010) PENILAIAN KINERJA SUPPLY CHAIN PT.XYZ DENGAN PENDEKATAN BALANCED SCORECARD. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.
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Abstract
Supply Chain performance measurement PT.XYZ had only seen from the productivity of the Company. Productivity is only able to measure the performance of the internal process, while the internal process is but one link in the chain of Supply Chain. Companies need to design a model of supply chain performance measurement as a whole and integrated in a causal relationship, ranging from suppliers, internal processes to customers, in order to know the effectiveness of supply chain companies. Balanced scorecard meet the necessary perspective. Balanced scorecard model is used as a framework for measuring supply chain performance PT.XYZ. The form of a hierarchical model of measurement consist of four perspectives, and 20 key performance indicators (KPI). Four perspectives, namely: internal processes, customers, and learning and growth perspective financial. Weighting to determine priorities between perspective and KPI performed using Analytical Hierarchy Process (AHP). Performance measurement is done by using objective matrix (OMAX). The measurement was done by comparing the performance of the Company in 2008 as the base period and the year 2009 as the period of measurement. From the calculation, the greatest weight is the customer perspective of 0426, then internal processes 0209, financial 0190 and the lowest is growth and learning perspective 0175. With the achievement of the performance year 2008 positioned on score 3 in the table OMAX score, the achievement of Company performance score in 2009 was 2419. This means that the performance of the Company in 2009 has decreased compared to the year 2008. Suggestions focused on KPI improvement priorities with low performance scores are located in the hierarchical perspective that has a high weight, ie KPI-11 customer delivery performance, KPI-12 New customers, KPI-13 Customer retention and KPI -14 customer satisfaction index located in the hierarchy customer perspective. Key words : performance measurement, supply chain, balanced scorecard, key performance indicators. Analytical Hierarchy Process, objective matrix Pengukuran pencapaian kinerja Supply Chain PT.XYZ selama ini hanya dilihat dari produktivitas Perusahaan. Produktivitas hanya mampu mengukur kinerja pada bagian internal proses, sedangkan internal proses hanyalah merupakan salah satu mata rantai dari Supply Chain. Perusahaan perlu merancang suatu model pengukuran kinerja supply chain secara keseluruhan dan terintegrasi dalam suatu hubungan sebab akibat , mulai dari supplier, internal proses hingga konsumen, agar dapat diketahui efektifitas pelaksanaan supply chain perusahaan. Balanced scorecard memenuhi perspektif yang diperlukan. Model Balanced scorecard digunakan sebagai kerangka untuk mengukur kinerja supply chain PT.XYZ. Model berupa hirarki pengukuran yang terdiri dari 4 perspektif dan 20 key performance indicators (KPI). Empat perspektif tersebut yaitu : internal proses, pelanggan, pembelajaran dan pertumbuhan dan perspektif finansial. Pembobotan untuk menentukan prioritas antar perspektif dan KPI dilakukan dengan menggunakan Analytical Hierarchy Process (AHP). Pengukuran kinerja dilakukan dengan menggunakan objective matrix (OMAX). Pengukuran dilakukan dengan membandingkan kinerja Perusahaan tahun 2008 sebagai periode dasar dan tahun 2009 sebagai periode pengukuran. Dari hasil perhitungan, bobot yang paling besar adalah perspektif pelanggan sebesar 0.426, kemudian internal proses 0.209, finansial 0.190 dan bobot paling rendah adalah perspektif pertumbuhan dan pembelajaran 0.175. Dengan memposisikan pencapaian kinerja tahun 2008 pada skor 3 dalam tabel OMAX, pencapaian skor kinerja Perusahaan tahun 2009 adalah 2.419. Ini berarti kinerja Perusahaan tahun 2009 mengalami penurunan dibanding periode tahun 2008. Saran prioritas perbaikan diutamakan pada KPI dengan skor performansi rendah yang terletak dalam hirarki perspektif yang memiliki bobot tinggi, yaitu KPI-11 Customer delivery performance, KPI-12 New customer, KPI-13 Customer retention dan KPI-14 Indek kepuasan pelanggan yang terletak dalam hirarki perspektif pelanggan. Kata kunci : Pengukuran kinerja, supply chain, balanced scorecard, key performance indicators. Analytical Hierarchy Process, objective matrix
| Item Type: | Thesis (S2) |
|---|---|
| Call Number CD: | CDT-553-10-002 |
| NIM/NIDN Creators: | 55308110019 |
| Uncontrolled Keywords: | Pengukuran kinerja, supply chain, balanced scorecard, key performance indicators. Analytical Hierarchy Process, objective matrix, performance measurement, supply chain, balanced scorecard, key performance indicators. Analytical Hierarchy Process, objective matrix, performance measurement, supply chain, balanced scorecard, key performance indicators. Analytical Hierarchy Process, objective matrix. MTI, MAGISTER TEKNIK INDUSTRI |
| Subjects: | 600 Technology/Teknologi > 670 Manufacturing/Manufaktur, Pabrik-pabrik |
| Divisions: | Pascasarjana > Magister Teknik Industri |
| Depositing User: | ORYZA LUVITA |
| Date Deposited: | 11 Apr 2022 03:57 |
| Last Modified: | 20 Jul 2022 03:17 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/59738 |
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