STRATEGI KOMUNIKASI PERUSAHAAN EDTECH DALAM MEMBINA LOYALITAS KARYAWAN OUTSOURCING

SUHARI, UMAIDI (2020) STRATEGI KOMUNIKASI PERUSAHAAN EDTECH DALAM MEMBINA LOYALITAS KARYAWAN OUTSOURCING. S1-Sarjana thesis, Universitas Mercu Buana Jakarta.

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Abstract

Communication strategy is very important to be carried out by every company, especially for direct sales division employees who have been recognized to provide large profits for the company. However, it is inversely proportional to the turnover rates that occur in this division, so researchers want to find out whether the communication strategy of Indonesian edtech companies has been well implemented or not. In this research, researchers explore by finding out what kind of communication strategies used by Indonesian edtech companies in fostering employee loyalty in outsourcing. The references of this research from a book entitled Techniques for Effective Communication by R. Wayne Pace, Brent D Paterson and M. Dallas Burnet stated that the central objective of the communication strategy consist of to secure understanding, to establish acceptance and to motivate action. The type of this research is descriptive and qualitative research methods with a case study approach. The research paradigm used is post-positivism. Data collection techniques used in this study with in-depth interviews with 4 speakers (2 speakers from the management of the Indonesian edtech company and 2 outsourcing employees who have worked in this company for 4 years and 6 months) Based on the results of this research showed that the communication strategy in the Indonesian edtech company was quite well done to foster the loyalty of outsourcing employees. The high turnover rate in known to be due to the heavy duties of the direct sales division Keywords: Strategy Communication, Loyalty, Employee Engagement Strategi komunikasi sangatlah penting dilakukan oleh setiap perusahaan terlebih bagi karyawan divisi direct sales yang sudah diakui memberikan profit besar bagi perusahaan. Tetapi, berbanding terbalik dengan angka turnover yang terjadi pada divisi ini, sehingga peneliti ingin mengetahui apakah strategi komunikasi perusahaan edtech Indonesia sudah baik diterapkan atau belum. Pada penelitian ini, peneliti mendalami dengan mencari tahu strategi komunikasi yang seperti apa yang digunakan oleh perusahaan edtech Indonesia dalam membina loyalitas karyawan outsourcing Rujukan penelitian ini dari buku yang berjudul Techniques for Effective Communication rancangan R. Wayne Pace dan M. Dallas Burnet menyatakan bahwa tujuan sentral dari strategi komunikasi terdiri To secure understanding, To establish acceptance, To motivate action. Tipe penelitian yang digunakan dalam penelitian ini adalah deskriptif dan metode penelitian kualitatif dengan pendekatan studi kasus. Paradigma penelitian yang digunakan post-positivisme. Teknik pengumupulan data yang digunakan dalam penelitian ini dengan wawancara mendalam terhadap 4 narasumber (2 narasumber dari manajemen perusahaan edtech Indonesia dan 2 karyawan outsourcing yang sudah bekerja untuk Quipper 4 tahun dan 6 bulan). Berdasarkan hasil penelitian menunjukkan bahwa strategi komunikasi perusahaan edtech Indonesia sudah cukup baik dilakukan untuk membina loyalitas karyawan outsourcingnya. Angka turnover yang cukup tinggi diketahui dikarenakan tugas dan tanggung jawab divisi direct sales yang cukup berat Kata kunci : strategi komunikasi, loyalitas.

Item Type: Thesis (S1-Sarjana)
NIM: 44215120024
Uncontrolled Keywords: strategi komunikasi, loyalitas.
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 070 Documentary Media, Educational Media, News Media, Journalism, Publishing/Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.1-070.9 Standard Subdivisions of Documentary Media, Educational Media, News Media, Journalism, Publishing/Subdivisi Standar Dari Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.4 Journalism/Jurnalisme, Jurnalistik, Pers > 070.48 Journalism Directed to Special Groups/Jurnalistik Disutradarai oleh Kelompok Khusus > 070.486 Occupational and Employee Groups/Kelompok Kerja dan Karyawan
300 Social Science/Ilmu-ilmu Sosial > 300. Social Science/Ilmu-ilmu Sosial > 302 Social Interaction, Interpersonal Relations/Interaksi Sosial, Hubungan Antarpersonal > 302.2 Communication/Komunikasi
300 Social Science/Ilmu-ilmu Sosial > 300. Social Science/Ilmu-ilmu Sosial > 302 Social Interaction, Interpersonal Relations/Interaksi Sosial, Hubungan Antarpersonal > 302.2 Communication/Komunikasi > 302.23 Media (Means of Communication)/Media (Sarana Komunikasi)
300 Social Science/Ilmu-ilmu Sosial > 300. Social Science/Ilmu-ilmu Sosial > 302 Social Interaction, Interpersonal Relations/Interaksi Sosial, Hubungan Antarpersonal > 302.2 Communication/Komunikasi > 302.24 Content/Isi Komunikasi
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 331 Labor Economics/Ekonomi Perburuhan > 331.2 Conditions of Employment/Kondisi Buruh, Kondisi Pekerja, Kondisi Pegawai, Kondisi Karyawan
600 Technology/Teknologi > 640 Home Economic and Family Living Management/Kesejahteraan Rumah Tangga dan Manajemen Kehidupan Keluarga > 647 Management Housekeeping/Pengaturan Pekerjaan Rumah Tangga > 647.6 Employee Hours and Duties/Jam dan Tugas Karyawan
Divisions: Fakultas Ilmu Komunikasi > Hubungan Masyarakat
Depositing User: Dede Muksin Lubis
Date Deposited: 09 Feb 2021 05:33
Last Modified: 09 Feb 2021 05:33
URI: http://repository.mercubuana.ac.id/id/eprint/59662

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