ENGARUH SERVANT LEADERSHIP KOMITMEN ORGANISASI DAN MOTIVASI KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOUR PADA UNIT ADMINISTRASI PIUTANG RSUPN Dr. CIPTO MANGUNKUSUMO (Studi pada Karyawan Unit Administrasi Piutang RSUPN Dr. Cipto Mangunkusumo)

HAERUDIN, ARIF RAHMAN (2020) ENGARUH SERVANT LEADERSHIP KOMITMEN ORGANISASI DAN MOTIVASI KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOUR PADA UNIT ADMINISTRASI PIUTANG RSUPN Dr. CIPTO MANGUNKUSUMO (Studi pada Karyawan Unit Administrasi Piutang RSUPN Dr. Cipto Mangunkusumo). S1-Sarjana thesis, Universitas Mercu Buana Jakarta.

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Abstract

The main objective of this study was to determine the effect of servant leadership, organizational commitment and work motivation on organizational citizenship behavior in the Receivables Administration Unit of Dr. RSUPN. Cipto Mangunkusumo using a quantitative descriptive approach. The data in the study were obtained from 95 respondents who were employees of the Receivable Administration Unit of RSUPN Dr. Cipto Mangunkusumo. Data analysis in this study used an alternative method of structural equation modeling (SEM), namely partial least square (PLS). The first stage in this study is to test the validity of the questions for each of the following variables with reliability. The second stage examines the relationship of servant leadership, organizational commitment and work motivation to organizational citizenship behavior. The results of this study state that the variable organizational commitment and work motivation have a positive and significant effect on organizational citizenship behavior while the servant leadership variable does not influence organizational citizenship behavior. Keywords: Servant Leadership, Organizational Commitment, Work Motivation, Organizational Citizenship BehaviorTujuan utama dari penelitian ini adalah untuk mengetahui pengaruh servant leadership, komitmen organisasi dan motivasi kerja terhadap organizational citizenship behaviour pada Unit Administrasi Piutang RSUPN Dr. Cipto Mangunkusumo dengan menggunakan pendekatan deskriptif kuantitatif. Data dalam penelitian diperoleh dari 95 responden yang merupakan karyawan pada Unit Administrasi Piutang RSUPN Dr. Cipto Mangunkusumo. Analisis data dalam penelitian ini menggunakan metode alternatif dari structural equation modeling (SEM) yaitu partial least square (PLS). Tahap pertama dalam penelitian ini untuk menguji validitas pertanyaan setiap variabel berikut dengan reliabilitasnya. Tahap kedua menguji hubungan servant leadership, komitmen organisasi dan motivasi kerja terhadap organizational citizenship behaviour. Hasil dari penelitian ini menyatakan bahwa variabel komitmen organisasi dan motivasi kerja berpengaruh positif dan signifikan terhadap organizational citizenship behaviour sementara variabel servant leadership tidak berpengaruh terhadap organizational citizenship behaviour. Kata Kunci: Servant Leadership, Komitmen Organisasi, Motivasi Kerja, Organizational Citizenship Behaviour.

Item Type: Thesis (S1-Sarjana)
Call Number: SE/31/19/413
NIM: 43115120415
Uncontrolled Keywords: Servant Leadership, Komitmen Organisasi, Motivasi Kerja, Organizational Citizenship Behaviour.
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 070 Documentary Media, Educational Media, News Media, Journalism, Publishing/Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.1-070.9 Standard Subdivisions of Documentary Media, Educational Media, News Media, Journalism, Publishing/Subdivisi Standar Dari Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.4 Journalism/Jurnalisme, Jurnalistik, Pers > 070.48 Journalism Directed to Special Groups/Jurnalistik Disutradarai oleh Kelompok Khusus > 070.486 Occupational and Employee Groups/Kelompok Kerja dan Karyawan
100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.2 Interpersonal Relations/Hubungan Antar Individu > 158.26 Interpersonal Relations with Works Associates/Hubungan Individu dengan Rekan Kerja
100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 158 Applied Psychology/Psikologi Terapan > 158.7 Industrial Psychology/Psikologi Industri, Psikologi Perindustrian > 158.72 Job Stress/Stres Kerja
300 Social Science/Ilmu-ilmu Sosial > 360 Social Problems and Services/Permasalahan dan Kesejahteraan Sosial > 361 Unassigned/Belum Digunakan > 361.4 Group Work/Kelompok Kerja
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Dede Muksin Lubis
Date Deposited: 18 Feb 2020 04:04
Last Modified: 18 Feb 2020 04:04
URI: http://repository.mercubuana.ac.id/id/eprint/54532

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