PENGARUH KONFLIK PERAN, KEPUASAN KERJA DAN KOMITMEN ORGANISASI TERHADAP TURNOVER INTENTION KARYAWAN ( Studi Kasus Pada PT Astra Aviva Life divisi telemarketing)

PRASETYA, BUDI (2020) PENGARUH KONFLIK PERAN, KEPUASAN KERJA DAN KOMITMEN ORGANISASI TERHADAP TURNOVER INTENTION KARYAWAN ( Studi Kasus Pada PT Astra Aviva Life divisi telemarketing). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study is to determine the effect of conflict, job satisfaction and organizational commitment on turnover intention of PT. Astra Aviva Life. The object of this research is a company that works at PT. Indonesian Reinsurance Monument. This research was conducted on 78 respondents using quantitative descriptive. Determination of sample size using a saturated sample technique that is taking population meetings. Suggestions used in this study are Structural Equation Model (SEM) with Smart-PLS analysis tools. Therefore the results of this study state that the variable job satisfaction is positive and significant towards turnover intentions, job satisfaction is negative and significant towards turnover intentions and organizational commitment is negatively and significantly related to turnover intentions at PT. Astra Aviva Life in the telemarketing division. Keywords: Role Conflict, Job Satisfaction, Organizational Commitment, Turnover Intention Penelitian ini untuk mengetahui pengaruh konflik peran, kepuasan kerja dan komitmen organisasi terhadap turnover intention PT. Astra Aviva Life. Objek penelitian ini adalah karyawan yang bekerja pada PT. Tugu Reasuransi Indonesia. Penelitian ini dilakukan terhadap 78 responden dengan menggunakan pendekatan deskriptif kuantitatif. Penentuan ukuran sampel menggunakan teknik sampel jenuh yaitu mengambil keseluruhan populasi. Pendekatan yang digunakan dalam penelitian ini adalah Structural Equation Model (SEM) dengan alat analisis Smart-PLS. Oleh karena itu hasil penelitian ini menyatakan bahwa variabel kepuasan kerja berpengaruh positif dan signifikan terhadap turnover intention, kepuasan kerja berpengaruh negatif dan signifikan terhadap turnover intention dan komitmen organisasi berpengaruh negatif dan signifikan terhadap turnover intention pada karyawan PT. Astra Aviva Life di divisi telemarketing. Kata Kunci: Konflik Peran, Kepuasan Kerja, Komitmen Organisasi, Turnover Intention

Item Type: Thesis (S1)
NIM: 43115110105
Uncontrolled Keywords: Konflik Peran, Kepuasan Kerja, Komitmen Organisasi, Turnover Intention
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 070 Documentary Media, Educational Media, News Media, Journalism, Publishing/Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.1-070.9 Standard Subdivisions of Documentary Media, Educational Media, News Media, Journalism, Publishing/Subdivisi Standar Dari Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.4 Journalism/Jurnalisme, Jurnalistik, Pers > 070.48 Journalism Directed to Special Groups/Jurnalistik Disutradarai oleh Kelompok Khusus > 070.486 Occupational and Employee Groups/Kelompok Kerja dan Karyawan
100 Philosophy and Psychology/Filsafat dan Psikologi > 170 Ethics, Moral Philosophy/Etika, Filsafat Moral > 174 Occupational Ethics/Etika Jabatan, Etika Profesi > 174.1 Clergy/Etika Karyawan
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 331 Labor Economics/Ekonomi Perburuhan
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 331 Labor Economics/Ekonomi Perburuhan > 331.2 Conditions of Employment/Kondisi Buruh, Kondisi Pekerja, Kondisi Pegawai, Kondisi Karyawan
600 Technology/Teknologi > 640 Home Economic and Family Living Management/Kesejahteraan Rumah Tangga dan Manajemen Kehidupan Keluarga > 647 Management Housekeeping/Pengaturan Pekerjaan Rumah Tangga > 647.3 Outdoor Employees/Karyawan Di Luar Ruangan
600 Technology/Teknologi > 640 Home Economic and Family Living Management/Kesejahteraan Rumah Tangga dan Manajemen Kehidupan Keluarga > 647 Management Housekeeping/Pengaturan Pekerjaan Rumah Tangga > 647.6 Employee Hours and Duties/Jam dan Tugas Karyawan
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Dede Muksin Lubis
Date Deposited: 15 Jan 2020 03:30
Last Modified: 15 Jan 2020 03:30
URI: http://repository.mercubuana.ac.id/id/eprint/53536

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