SISTEM INFORMASI SOSIALISASI DAN PENYELESAIAN KELUHAN PT TASPEN (PERSERO) KANTOR CABANG UTAMA JAKARTA

AJIPAMBUDI, FITO (2020) SISTEM INFORMASI SOSIALISASI DAN PENYELESAIAN KELUHAN PT TASPEN (PERSERO) KANTOR CABANG UTAMA JAKARTA. S1-Sarjana thesis, Universitas Mercu Buana Jakarta.

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Abstract

PT Taspen (Persero) KCU Jakarta is one of the State-Owned Enterprises engaged in old age savings insurance and Civil Servants pension funds. PT Taspen (Persero) KCU Jakarta not only provides claim services to participants but also has non-claim service functions including socialization to government agencies and participant complaints services. Administratively it is necessary to do bookkeeping and monitoring the completion of these activities, as archives and performance evaluation materials. Bookkeeping and Monitoring aim to facilitate the monitoring process of the results of socialization and resolution of PT Taspen (Persero) KCU Jakarta complaints. To minimize errors in the bookkeeping of socialization and complaints of participants, an information system can be used by employees to monitor the activities to achieve participant's socialization and complaints in PT Taspen (Persero) KCU Jakarta. The design of the system uses the Waterfall Method. The implementation of this system is built using the PHP programming language (Hypertext Preprocessor) and uses a SQL Server database. Key words: Information Systems, Socialization, Compliance, PT Taspen (Persero) KCU Jakarta PT Taspen (Persero) Kantor Cabang Utama Jakarta merupakan salah satu Badan Usaha Milik Negara yang bergerak di bidang asuransi tabungan hari tua dan dana pensiun Pegawai Negeri Sipil. PT Taspen (Persero) Kantor Cabang Utama Jakarta tidak hanya memberikan pelayanan klaim kepada peserta, namun juga memiliki fungsi pelayanan non klaim diantaranya sosialisasi ke Instansi – instansi pemerintah serta pelayanan keluhan peserta. Secara administrasi perlu dilakukan pembukuan dan monitoring penyelesaian terhadap aktifitas tersebut, sebagai arsip dan bahan evaluasi kinerja Kantor Cabang. Pembukuan dan Monitoring tersebut bertujuan untuk mempermudah proses monitoring hasil capaian sosialisasi dan penyelesaian keluhan PT Taspen (Persero) Kantor Cabang Utama Jakarta. Untuk meminimalisir kesalahan dalam pembukuan sosialisasi dan keluhan peserta, maka diperlukan suatu sistem informasi yang dapat digunakan pegawai dalam memonitor aktifitas pencapaian sosialisasi dan keluhan peserta di PT Taspen (Persero) PT Taspen (Persero) Kantor Cabang Utama Jakarta. Adapun perancangan sistem tersebut menggunakan Metode Waterfall. Implementasi sistem ini dibangun menggunakan bahasa pemrograman PHP (Hypertext Prepocessor) dan menggunakan basis data SQL Server. Kata kunci: Sistem Informasi, Sosialisasi, Keluhan, PT Taspen (Persero) KCU Jakarta

Item Type: Thesis (S1-Sarjana)
Call Number: SIK/18/19/129
NIM: 41817110176
Uncontrolled Keywords: Sistem Informasi, Sosialisasi, Keluhan, PT Taspen (Persero) KCU Jakarta
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 005 Computer Programmming, Programs, Data/Pemprograman Komputer, Program, Data > 005.3 Programs/Program > 005.36 Programs for Personal Computers/Program untuk Komputer Personal > 005.368 Programs For Specific Operating Systems and For Specific User Interfaces/Program untuk Sistem Operasi Tertentu dan Antarmuka Pengguna Khusus
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 005 Computer Programmming, Programs, Data/Pemprograman Komputer, Program, Data > 005.3 Programs/Program > 005.36 Programs for Personal Computers/Program untuk Komputer Personal > 005.368 Programs For Specific Operating Systems and For Specific User Interfaces/Program untuk Sistem Operasi Tertentu dan Antarmuka Pengguna Khusus > 005.3682 Programs For Specific Operating Systems/Program untuk Sistem Operasi Tertentu
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 020 Library and Information Sciences/Perpustakaan dan Ilmu Informasi > 025 Operations, Archives, Information Centers/Operasional Perpustakaan, Arsip dan Pusat Informasi, Pelayanan dan Pengelolaan Perpustakaan > 025.5 Service to Users/Layanan Kepada Pengguna Perpustakaan > 025.52 Reference and Information Services/Layanan Referensi dan Informasi > 025.523 Cooperative Information Services/Layanan Informasi
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 020 Library and Information Sciences/Perpustakaan dan Ilmu Informasi > 025 Operations, Archives, Information Centers/Operasional Perpustakaan, Arsip dan Pusat Informasi, Pelayanan dan Pengelolaan Perpustakaan > 025.5 Service to Users/Layanan Kepada Pengguna Perpustakaan > 025.52 Reference and Information Services/Layanan Referensi dan Informasi > 025.524 Information Search and Retrieval/Pencarian dan Temu Kembali Informasi
300 Social Science/Ilmu-ilmu Sosial > 300. Social Science/Ilmu-ilmu Sosial > 303 Social Process/Proses Sosial > 303.3 Coordination and Control/Koordinasi dan Kontrol > 303.32 Sosialization/Sosialisasi
Divisions: Fakultas Ilmu Komputer > Sistem Informasi
Depositing User: Virda Syifa
Date Deposited: 14 Aug 2020 06:39
Last Modified: 14 Aug 2020 06:39
URI: http://repository.mercubuana.ac.id/id/eprint/52361

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