PENGARUH SERVANT LEADERSHIP, KEPUASAN KEJA DAN KOMITMEN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (Studi pada Karyawan di PT. Yabeta)

KUSNAWATI, SELVIANA DWI (2020) PENGARUH SERVANT LEADERSHIP, KEPUASAN KEJA DAN KOMITMEN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (Studi pada Karyawan di PT. Yabeta). S1-Sarjana thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to determine the effect of servant leadership, job satisfaction, and organizational commitment on employee organizational citizenship behavior at PT. Yabeta. The object of this research is the permanent employees of the PT. Yabeta. The study sample consisted of 62 respondents with saturated sampling method. The sampling technique in this study was a questionnaire and the data sources used were primary data. The analysis of the data used is quantitative descriptive analysis. Data analysis was performed using Partial Least Square (PLS) analysis with the SmartPLS 3.0 program. The results of the study showed that The results showed that servant leadership had a positive and significant effect on organizational citizenship behavior, while job satisfaction not effect on organizational citizenship behavior, and organizational commitment had a positive and significant effect on organizational citizenship behavior. Therefore, the accepted assumption is that there are two independent variables that support the hypothesis and one independent variable that does not support the hypothesis. Keywords: servant leadership, job satisfaction, organizational commitment, organizational citizenship behavior Penelitian ini bertujuan untuk mengetahui servant leadership, kepuasan kerja, dan komitmen organisasi terhadap organizational citizenship behavior (Studi pada Karyawan PT. Yabeta). Objek pada penelitian ini adalah karyawan tetap di PT. Yabeta. Sampel penelitian terdiri dari 62 responden dengan metode sampling jenuh. Teknik pengambilan sampel dalam penelitian ini adalah kuisioner dan sumber data yang digunakan adalah data primer. Analisis data yang digunakan adalah anaslisis deskriptif kuantitatif. Analisis data dilakukan dengan menggunakan analisis Partial Least Square (PLS) dengan program SmartPLS 3.0. Hasil penelitian menunjukkan bahwa servant leadership berpengaruh positif dan signifikan terhadap organizational citizenship behavior, sedangkan kepuasan kerja tidak berpengaruh terhadap organizational citizenship behavior dan komitmen organisasi berpengaruh positif dan signifikan terhadap organizational citizenship behavior. Oleh karena itu, asumsi yang diterima adalah ada dua variabel independen yang mendukung hipotesis dan satu variabel independen yang tidak mendukung hipotesis. Kata kunci: servant leadership, kepuasan kerja, komitmen organisasi, organizational citizenship behavior

Item Type: Thesis (S1-Sarjana)
Call Number: SE/31/19/422
NIM: 43115110170
Uncontrolled Keywords: servant leadership, kepuasan kerja, komitmen organisasi, organizational citizenship behavior
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 070 Documentary Media, Educational Media, News Media, Journalism, Publishing/Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.1-070.9 Standard Subdivisions of Documentary Media, Educational Media, News Media, Journalism, Publishing/Subdivisi Standar Dari Media Dokumenter, Media Pendidikan, Media Berita, Jurnalisme, Penerbitan > 070.4 Journalism/Jurnalisme, Jurnalistik, Pers > 070.48 Journalism Directed to Special Groups/Jurnalistik Disutradarai oleh Kelompok Khusus > 070.486 Occupational and Employee Groups/Kelompok Kerja dan Karyawan
100 Philosophy and Psychology/Filsafat dan Psikologi > 170 Ethics, Moral Philosophy/Etika, Filsafat Moral > 174 Occupational Ethics/Etika Jabatan, Etika Profesi > 174.1 Clergy/Etika Karyawan
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 331 Labor Economics/Ekonomi Perburuhan > 331.2 Conditions of Employment/Kondisi Buruh, Kondisi Pekerja, Kondisi Pegawai, Kondisi Karyawan
600 Technology/Teknologi > 640 Home Economic and Family Living Management/Kesejahteraan Rumah Tangga dan Manajemen Kehidupan Keluarga > 647 Management Housekeeping/Pengaturan Pekerjaan Rumah Tangga > 647.3 Outdoor Employees/Karyawan Di Luar Ruangan
600 Technology/Teknologi > 640 Home Economic and Family Living Management/Kesejahteraan Rumah Tangga dan Manajemen Kehidupan Keluarga > 647 Management Housekeeping/Pengaturan Pekerjaan Rumah Tangga > 647.6 Employee Hours and Duties/Jam dan Tugas Karyawan
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Virda Syifa
Date Deposited: 11 Jul 2020 05:10
Last Modified: 11 Jul 2020 05:10
URI: http://repository.mercubuana.ac.id/id/eprint/52112

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