AFRIYUDDIN, AFRIYUDDIN (2020) ANALISA PENINGKATAN KINERJA SISTEM MANAJEMEN MUTU PEMASOK INDUSTRI OTOMOTIF MELALUI ADOPSI ISO 9001:2015. S2 thesis, Universitas Mercu Buana Jakarta.
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Abstract
There is no doubt that the implementation of a quality management system can affect the competitiveness of the industry. Indonesia's industrial competitiveness ranking is ranked 4th in Southeast Asia. The automotive industry is one of the fastest growing industries today. One quality management system that is widely used in the world until 2016 is ISO 9001 as much as 67.28%. To that end, to improve the performance of the automotive industry quality management system requires the adoption of ISO 9001 which in some studies is able to have a positive impact on performance through clarity of procedures and reduce reject rates and is expected to later be able to increase its competitiveness. The purpose of this research is to study how automotive industry suppliers increase the quality system performance. Researchers conduct research on supplier companies and their second-line suppliers by measuring the quality management system through auditing and observing the quality system. In this study, it can be seen that an ISO 9001 certified company can produce performance that tends to be better than companies that do not have ISO 9001, but that is not necessarily. This study also provides steps in initiating ISO 9001 adoption through the certification process. It is recommended for automotive companies, after ISO 9001 can also implement IATF 16949 which is a quality management system that is more specific to the automotive field in order to provide positive things for the organization and guarantee satisfaction to customers. Keywords: Quality Management System, ISO 9001, Performance, Competitiveness, Automotive Industry. Tidak diragukan lagi bahwa penerapan sistem manajemen mutu dapat mempengaruhi daya saing industri. Peringkat daya saing industri Indonesia masih berada pada peringkat ke-4 di Asia Tenggara. Industri otomotif merupakan salah satu industri yang berkembang pesat saat ini. Salah satu sistem manajemen mutu yang banyak digunakan didunia hingga 2016 adalah ISO 9001 sebanyak 67,28%. Untuk itu, untuk meningkatkan kinerja sistem manajemen mutu industri otomotif diperlukan adopsi ISO 9001 yang dalam beberapa kajian mampu memberi dampak positif pada kinerja melalui kejelasan prosedur dan menurunkan tingkat kesalahan dan diharapkan nantinya mampu meningkatkan daya saingnya. Tujuan penelitian ini untuk melakukan study bagaimana pemasok industri otomotif menaikkan kinerja sistem mutu. Peneliti melakukan penelitian terhadap perusahaan pemasok dan pemasok lini ke-2 nya dengan mengukur sistem manajemen mutu melalui audit dan pengamatan sistem mutu. Pada penelitian ini dapat dilihat bahwa perusahaan bersertifikasi ISO 9001 dapat menghasilkan kinerja yang cenderung lebih baik dari perusahaan yang tidak memiliki ISO 9001, namun hal tersebut tidaklah serta merta. Penelitian ini juga memberikan langkah�langkah dalam memulai adopsi ISO 9001 hingga proses sertifikasi. Disarankan untuk perusahaan otomotif, setelah ISO 9001 juga dapat mengimplemetasikan IATF 16949 yang merupakan suatu sistem manajemen mutu yang lebih spesifik untuk bidang otomotif guna memberikan hal positif bagi organisasi dan jaminan kepuasan kepada pelanggan. Kata Kunci: Sistem Manajemen Mutu, ISO 9001, Kinerja, Daya Saing, Industri Otomotif.
| Item Type: | Thesis (S2) |
|---|---|
| Call Number CD: | CD/553. 20 020 |
| Call Number: | TI/53/21/014 |
| NIM/NIDN Creators: | 55317110046 |
| Uncontrolled Keywords: | Sistem Manajemen Mutu, ISO 9001, Kinerja, Daya Saing, Industri Otomotif. |
| Subjects: | 300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 338 Production, Industrial Economics/Produksi, Ekonomi Industri 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.6 Quality Management/Manajemen Kualitas 600 Technology/Teknologi > 670 Manufacturing/Manufaktur, Pabrik-pabrik |
| Divisions: | Pascasarjana > Magister Teknik Industri |
| Depositing User: | Putra Arsy Anugrah |
| Date Deposited: | 24 Dec 2021 03:33 |
| Last Modified: | 18 Apr 2022 07:20 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/50363 |
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