MENURUNKAN LEAD TIME SERVIS BERKALA EXPRESS MAINTENANCE DI ASTRIDO TOYOTA DENGAN METODE PDCA (PLAN, DO, CHECK, ACTION)

SINAGA, BENY MANSEL (2019) MENURUNKAN LEAD TIME SERVIS BERKALA EXPRESS MAINTENANCE DI ASTRIDO TOYOTA DENGAN METODE PDCA (PLAN, DO, CHECK, ACTION). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

Astrido Toyota is a company providing Toyota vehicle maintenance services that always strive to always improve service excellence quickly and precisely. Through the Express Maintenance facility where it is expected to be able to provide satisfaction to customers. In fact, this still cannot meet the target time determined by the company in the form of KPI. After analyzing the causes of delay in Express Maintenance is the high service process. PDCA method (Plan, Do, Check, Action) is one alternative that is used by using Pareto diagrams and causal diagrams to find the root cause of the problem. From the data and analysis collected found several factors causing the delay, which later the authors identified using a causal diagram. Based on this analysis a high service process is caused by 4 factors, namely human factors, machinery, methods and environmental factors. After implementation, the high service process that occurs in the periodic Express Maintenance service, which previously 58 minutes turn to 33 minutes with a percentage of 42% reduction caused by improvements made to reduce the regular maintenance total time of Express Maintenance. Keywords : Lead Time, Express Maintenance, Service Process, PDCA Astrido Toyota merupakan perusahaan penyedia jasa perawatan kendaraan Toyota yang selalu berusaha untuk selalu meningkatkan keunggulan layanan dengan cepat dan tepat. Melalui fasilitas Express Maintenance dimana hal tersebut diharapkan dapat mampu memberikan kepuasan terhadap pelanggan. Pada nyatanya hal tersebut masih belum dapat memenuhi target lead time yang telah ditentukan perusahaan dalam bentuk KPI. Setelah dianalisa penyebab keterlambatan pada Express Maintenance adalah tingginya proses servis. Metode PDCA (Plan, Do, Check, Action) menjadi salah satu alternatif yang digunakan dengan menggunakan diagram pareto dan diagram sebab akibat untuk mencari akar penyebab masalah. Dari data dan analisa yang dikumpulkan menemukan beberapa faktor penyebab terjadinya keterlambatan tersebut, yang selanjutnya penulis identifikasi menggunakan diagram sebab-akibat. Berdasarkan analisa tersebut Proses servis yang tinggi disebabkan oleh 4 faktor yaitu faktor manusia, mesin, metode dan faktor lingkungan. Setelah dilakukan perbaikan maka tingginya proses servis yang terjadi pada servis berkala Express Maintenance yang sebelumnya 58 menit turun menjadi 33 menit dengan persentase penurunan 42% yang di sebabkan oleh perbaikan yang dilakukan untuk menurunkan lead time total servis berkala Express Maintenance. Kata Kunci : Lead Time, Express Maintenance, Proses Servis, PDCA

Item Type: Thesis (S1)
NIM: 41615120031
Uncontrolled Keywords: Lead Time, Express Maintenance, Proses Servis, PDCA
Subjects: 300 Social Science/Ilmu-ilmu Sosial > 320 Political dan Government Science/Ilmu Politik dan Ilmu Pemerintahan > 322 Relation of The State of Organized Groups/Hubungan Negara dengan Kelompok Sosial yang Terorganisir > 322.3 Business and Industry/Bisnis dan Industri
300 Social Science/Ilmu-ilmu Sosial > 360 Social Problems and Services/Permasalahan dan Kesejahteraan Sosial > 368 Insurance/Asuransi > 368.7 Industrial Accidents Insurance/Asuransi Kecelakaan Kerja
600 Technology/Teknologi > 660 Chemical Engineering and Related Technologies/Teknologi Kimia dan Ilmu yang Berkaitan > 660.1-660.9 Standard Subdivisions of Chemical Engineering and Related Technologies/Subdivisi Standar Dari Teknologi Kimia dan Ilmu yang Berkaitan > 660.7 Industrial Stoichiometry/Stoikiometri Industri
Divisions: Fakultas Teknik > Teknik Industri
Depositing User: Virda Syifa
Date Deposited: 01 Jul 2019 02:57
Last Modified: 01 Jul 2019 02:57
URI: http://repository.mercubuana.ac.id/id/eprint/49260

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