PENGARUH KOMPETENSI PUSTAKAWAN, FASILITAS PERPUSTAKAAN DAN KUALITAS INFORMASI TERHADAP KEPUASAAN PEMUSTAKA SUKU DINAS PERPUSTAKAAN DAN KEARSIPAN KOTA ADMINISTRASI JAKARTA BARAT

FARIZA, MUTHIA (2018) PENGARUH KOMPETENSI PUSTAKAWAN, FASILITAS PERPUSTAKAAN DAN KUALITAS INFORMASI TERHADAP KEPUASAAN PEMUSTAKA SUKU DINAS PERPUSTAKAAN DAN KEARSIPAN KOTA ADMINISTRASI JAKARTA BARAT. S2 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to examine and analyze the effects of librarian competence, library facilities, and the quality of information to the users satisfaction of the Suku Dinas Perpustakaan dan Kearsipan Kota Administarasi Jakarta Barat (Sudin Pusip Jakarta Barat). Type of quantitative research with population of all users at Reading Room of Adolescent/Adult Sudin Pusip Jakarta Barat on 2017 a total 11,636 users, sampling technique with Slovin sample, with the 100 sample of users. Sampling technique is nonprobability sampling with sampling type accidential sampling. The data analysis used multiple linear regression with SPSS 23 program. The result showed that librarian competence, library facilities, and quality of information had a significant positive effects on the users satisfaction. Keywords: librarian competence, library facilities, the quality of information, user satisfaction Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh kompetensi pustakawan, fasilitas perpustakaan, dan kualitas informasi terhadap kepuasan pemustaka Suku Dinas Perpustakaan dan Kearsipan Kota Administrasi Jakarta Barat (Sudin Pusip Jakarta Barat). Jenis penelitian kuantitatif dengan populasi seluruh pemustaka Ruang Baca Remaja/Dewasa Sudin Pusip Jakarta Barat tahun 2017 sejumlah 11.636 pemustaka, teknik pengambilan sampel dengan rumus Slovin, dengan jumlah sampel 100 pemustaka. Teknik sampling yaitu nonprobability sampling dengan tipe penarikan sampel accidential sampling. Analisis data menggunakan regresi linier berganda dengan program SPSS 23. Hasil penelitian menunjukkan bahwa kompetensi pustakawan, fasilitas perpustakaan, dan kualitas informasi secara bersama-sama berpengaruh positif signifikan terhadap kepuasan pemustaka. Kata Kunci: kompetensi pustakawan, fasilitas perpustakaan, kualitas informasi, kepuasan pemustaka.

Item Type: Thesis (S2)
Call Number CD: CD/551. 18 129
NIM: 55116110044
Uncontrolled Keywords: kompetensi pustakawan, fasilitas perpustakaan, kualitas informasi, kepuasan pemustaka.
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 005 Computer Programmming, Programs, Data/Pemprograman Komputer, Program, Data > 005.7 Data in Computer Systems/Data dalam Sistem-sistem Komputer > 005.75 Specific Types of Data Files and Databases/Jenis Spesifik File Data dan Pangakalan Data
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 020 Library and Information Sciences/Perpustakaan dan Ilmu Informasi > 025 Operations, Archives, Information Centers/Operasional Perpustakaan, Arsip dan Pusat Informasi, Pelayanan dan Pengelolaan Perpustakaan > 025.1 Administration and Library Management/Administrasi dan Manajemen Perpustakaan
000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 060 General Organizations, Foundations, and Museology/Organisasi-organisasi Umum, dan Museologi > 069 Museology (Museum science)/Museologi > 069.6 Personnel Management of Museum/Manajemen Personalia Museum > 069.63 Personnel Management/Manajemen Personalia
Divisions: Pascasarjana > Magister Manajemen
Depositing User: Virda Syifa
Date Deposited: 16 Oct 2018 05:42
Last Modified: 07 Nov 2018 05:04
URI: http://repository.mercubuana.ac.id/id/eprint/45074

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