ANALISIS PENCAPAIAN KEY PERFORMANCE INDICATOR (KPI) PADA SYSTEM APPLICATION AND PRODUCT (SAP) (Studi Kasus di PT. GMF AeroAsia Tbk)

SOLEH, INSAN AHMAD (2018) ANALISIS PENCAPAIAN KEY PERFORMANCE INDICATOR (KPI) PADA SYSTEM APPLICATION AND PRODUCT (SAP) (Studi Kasus di PT. GMF AeroAsia Tbk). S2 thesis, Universitas Mercu Buana Jakarta.

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Abstract

ABSTRACT This study aims to determine the factors that cause material that have been installed in the aircraft has not been recorded in the System Application and Program (SAP) and efforts that can be made to achieve the standard Key Performance Indicator (KPI). The method used in this research is Quantitative Descriptive method. The analyzer used is Fishbone and 5W + 1H analysis. The research data used is secondary data for 6 months (January to June 2017). The population in this research is the data of spare parts report waiting to be used (WTU) in 2016 until 2017. The sample in this research is the data of material waiting to be used (WTU) report for six months from January to June. In the Pareto Diagram it was found that the most cause was due to the Robbing Material process. In Fishbone Diagram found the main cause is because less aware of the importance of data updates on the System Applications and Products (SAP). The results obtained are to improve the discipline in updating the System Application and Product (SAP) with Reward and Punishment schemes. Keywords: Material, Key Performance Indicator (KPI), Fishbone, 5W+1H. ABSTRAK Penelitian ini bertujuan untuk mengetahui faktor-faktor penyebab terjadinya suku cadang yang telah dipasang di pesawat belum terdata di System Application and Program (SAP) dan upaya yang dapat dilakukan untuk mencapai standar Key Performance Indicator (KPI). Metode yang digunakan pada penelitian ini adalah metode Kuantitatif Deskriptif. Alat analisis yang digunakan adalah Fishbone dan analisa 5W+1H. Data penelitian yang digunakan adalah data sekunder selama 6 bulan (Januari sampai dengan Juni 2017). Populasi pada penelitian ini yaitu capaian data laporan suku cadang waiting to be used (WTU) tahun 2016 sampai tahun 2017. Sampel pada penelitian ini yaitu capaian data laporan suku cadang waiting to be used (WTU) selama enam bulan periode bulan Januari sampai dengan Juni tahun 2017. Pada Diagram Pareto ditemukan bahwa penyebab terbanyak adalah karena proses Robbing Material. Pada Diagram Fishbone ditemukan penyebab utamanya adalah karena kurang sadar akan pentingnya update data pada System Application and Product (SAP). Hasil yang diperoleh adalah dengan meningkatkan kedisiplinan dalam melakukan update di System Application and Product (SAP) dengan skema pemberian Reward and Punishment. Kata kunci: Suku Cadang, Key Performance Indicator (KPI), Fishbone, 5W+1H.

Item Type: Thesis (S2)
NIM: 55115120154
Uncontrolled Keywords: Suku Cadang, Key Performance Indicator (KPI), Fishbone, 5W+1H.
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 005 Computer Programmming, Programs, Data/Pemprograman Komputer, Program, Data > 005.5 General Purpose Application Programs/Program Aplikasi dengan Kegunaan Khusus
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 651 Office Services/Layanan Kantor
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 651 Office Services/Layanan Kantor > 651.8 Computer Application for Office Management/Aplikasi Komputer untuk Manajemen Perkantoran
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.01-658.09 [Management of Enterprises of Specific Sizes, Scopes, Forms; Data Processing]/[Pengelolaan Usaha dengan Ukuran, Lingkup, Bentuk Tertentu; Pengolahan Data] > 658.05 Data Processing Computer Applications/Pengolahan Data Aplikasi Komputer
Divisions: Pascasarjana > Magister Manajemen
Depositing User: Dede Muksin Lubis
Date Deposited: 10 Jul 2018 07:23
Last Modified: 10 Jul 2018 07:23
URI: http://repository.mercubuana.ac.id/id/eprint/43599

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