Mulyawati, Sri Endang (2013) Pengaruh Persepsi Kualitas, Nilai dan Harapan Terhadap Kepuasan Untuk Membangun Loyalitas Pelanggan (Kasus Pada Hotel Bela International Ternate). S2 thesis, Universitas Mercu Buana.
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Abstract
Pengaruh Persepsi Kualitas, Nilai dan Harapan Terhadap Kepuasan Untuk Membangun Loyalitas Pelanggan (Kasus Pada Hotel Bela International Ternate)
| Item Type: | Thesis (S2) |
|---|---|
| Call Number: | TM/51/13/146 |
| NIM/NIDN Creators: | 55111110141 |
| Uncontrolled Keywords: | Harapan Pelanggan, Persepsi Kualitas, Persepsi Nilai, Kepuasan Pelanggan, Loyalitas Pelanggan |
| Subjects: | 100 Philosophy and Psychology/Filsafat dan Psikologi > 120 Epistemology/Epistemologi > 121 Theory of Knowledge/Teori Pengetahuan > 121.3 Origin, Sources, Means of Knowledge/Asal, Sumber, Sarana Pengetahuan > 121.34 Perception/Persepsi 800 Literatures/Kesusastraan > 800. Literatures/Kesusastraan > 801 Philosophy and Theory of Literatures/Filsafat dan Teori Kesusastraan > 801.3 Value, Influence, Effect/Nilai, Pengaruh, Efek |
| Divisions: | Pascasarjana > Magister Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 04 Feb 2014 15:24 |
| Last Modified: | 24 Apr 2024 03:57 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/15073 |
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