BRANALIGAR, DES (2026) KOMUNIKASI ANTARBUDAYA DALAM ADAPTASI PEKERJA PERANTAUAN JAWA TENGAH DI PT. BENTANG INTI AKSARA. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
Cultural diversity in the workplace is one of the factors influencing the communication and adaptation processes of migrant workers. Differences in language, customs, values, and patterns of interaction among cultural groups may lead to culture shock, which affects an individual's ability to adjust to a work environment with different cultural backgrounds. This study aims to analyze intercultural communication in the adaptation process of migrant workers from Central Java at PT Bentang Inti Aksara, focusing on verbal communication, nonverbal communication, and the forms of culture shock experienced during the adaptation process. This research employed a qualitative approach using a case study method within a constructivist paradigm. Data were collected through in-depth interviews and documentation involving six informants selected using a purposive sampling technique. The data were analyzed using the Miles and Huberman data analysis technique, which consists of data reduction, data display, and conclusion drawing. The findings indicate that the adaptation process of migrant workers follows Lysgaard's UCurve stages, namely the honeymoon, culture shock, recovery, and adjustment phases. During the initial stage, the informants had positive expectations before migrating; however, after entering the workplace, they experienced culture shock characterized by differences in verbal and nonverbal communication styles, limited social interaction, changes in the physical environment, eating habits, and the rhythm of daily life and work. Over time, the informants gradually understood the organizational culture, established communication with their co-workers, utilized social support, and adjusted their verbal and nonverbal communication without losing their original cultural identity. The findings show that verbal and nonverbal communication play an important role in helping migrant workers understand a work environment with different cultural backgrounds and support the success of their adaptation process. This study concludes that the successful adaptation of migrant workers is influenced not only by their individual ability to adjust but also by communication processes, social support, and an understanding of the organizational culture developed within the workplace. Keywords: Intercultural Communication, Cultural Adaptation, Culture Shock, Verbal and Nonverbal Communication, Migrant Workers. Keberagaman budaya di lingkungan kerja menjadi salah satu faktor yang memengaruhi proses komunikasi dan adaptasi pekerja perantau. Perbedaan bahasa, kebiasaan, nilai, dan pola interaksi antarkelompok budaya dapat memunculkan gegar budaya yang memengaruhi kemampuan individu dalam menyesuaikan diri dengan lingkungan kerja yang memiliki latar belakang budaya berbeda. Penelitian ini bertujuan untuk menganalisis komunikasi antarbudaya dalam proses adaptasi pekerja perantau asal Jawa Tengah di PT Bentang Inti Aksara dengan berfokus pada komunikasi verbal, komunikasi nonverbal, serta bentuk-bentuk gegar budaya yang dialami selama proses adaptasi. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus dan paradigma konstruktivisme. Data diperoleh melalui wawancara mendalam dan dokumentasi terhadap enam informan yang dipilih menggunakan teknik purposive sampling, kemudian dianalisis menggunakan teknik analisis data Miles dan Huberman yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa proses adaptasi pekerja perantau berlangsung melalui tahapan U-Curve Lysgaard, yaitu fase bulan madu, gegar budaya, pemulihan, dan penyesuaian. Pada fase awal, para informan memiliki ekspektasi positif sebelum merantau, namun setelah memasuki lingkungan kerja mereka mulai mengalami gegar budaya yang ditandai dengan perbedaan gaya komunikasi verbal dan nonverbal, keterbatasan interaksi sosial, perubahan lingkungan fisik, kebiasaan makan, serta ritme kehidupan dan pekerjaan. Seiring berjalannya waktu, para informan mulai memahami budaya organisasi, membangun hubungan komunikasi dengan rekan kerja, memanfaatkan dukungan sosial, serta menyesuaikan cara berkomunikasi secara verbal maupun nonverbal tanpa menghilangkan identitas budaya asal. Temuan penelitian ini menunjukkan bahwa komunikasi verbal dan nonverbal berperan penting dalam membantu pekerja perantau memahami lingkungan kerja yang memiliki latar belakang budaya berbeda serta mendukung keberhasilan proses adaptasi. Penelitian ini menyimpulkan bahwa keberhasilan adaptasi pekerja perantau tidak hanya dipengaruhi oleh kemampuan individu dalam menyesuaikan diri, tetapi juga oleh proses komunikasi, dukungan sosial, dan pemahaman terhadap budaya organisasi yang berkembang di lingkungan kerja. Kata kunci: Komunikasi Antarbudaya, Adaptasi Budaya, Gegar Budaya, Komunikasi Verbal dan Nonverbal, Pekerja Perantau.
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