Items where Author is "WIJAYANTO, RIKI OKTA"

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Thesis

WIJAYANTO, RIKI OKTA (2019) ANALISIS KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN DENGAN MENGGUNAKAN METODE SERVQUAL DAN MATRIKS HOUSE OF QUALITY (HOQ) DI PT SUCOFINDO (PERSERO) CABANG CILEGON. S1 thesis, Universitas Mercu Buana Jakarta.

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