Items where Author is "WIJAYANTO, RIKI OKTA"

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WIJAYANTO, RIKI OKTA (2019) ANALISIS KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN DENGAN MENGGUNAKAN METODE SERVQUAL DAN MATRIKS HOUSE OF QUALITY (HOQ) DI PT SUCOFINDO (PERSERO) CABANG CILEGON. S1 thesis, Universitas Mercu Buana Jakarta.

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