Items where Author is "Sutarmo, Markus"

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Thesis

Sutarmo, Markus (2012) PENGARUH KUALITAS PELAYANAN DAN KUALITAS PRODUK TERHADAP KEPUASAN PELANGGAN DAN DAMPAKNYA TERHADAP MINAT BELI KEMBALI (Studi Kasus Pada SPBU Shell yang dikelola PD. Pratama Shellindo). S2 thesis, Universitas Mercu Buana Jakarta-Menteng.

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