Items where Author is "Sutarmo, Markus"

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Sutarmo, Markus (2012) PENGARUH KUALITAS PELAYANAN DAN KUALITAS PRODUK TERHADAP KEPUASAN PELANGGAN DAN DAMPAKNYA TERHADAP MINAT BELI KEMBALI (Studi Kasus Pada SPBU Shell yang dikelola PD. Pratama Shellindo). S2 thesis, Universitas Mercu Buana Jakarta-Menteng.

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