Items where Author is "Saputra, Dony"

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Thesis

Saputra, Dony (2009) ANALISIS MANAJEMEN RISIKO DAN DAMPAKNYA TERHADAP KINERJA CALL CENTER 123 PT. PLN (Persero) DISTRIBUSI JAKARTA RAYA DAN TANGERANG. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.

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