Items where Author is "SUROTO, AGUS"

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Thesis

SUROTO, AGUS (2016) EVALUASI KUALITAS PELAYANAN DALAM UPAYA MENINGKATKAN KEPUASAN PELANGGAN DENGAN PENDEKATAN SERVQUAL DAN QFD PADA HOTEL BINTANG GRIYAWISATA JAKARTA. S1 thesis, Universitas Mercu Buana.

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