EVALUASI KUALITAS PELAYANAN DALAM UPAYA MENINGKATKAN KEPUASAN PELANGGAN DENGAN PENDEKATAN SERVQUAL DAN QFD PADA HOTEL BINTANG GRIYAWISATA JAKARTA

SUROTO, AGUS (2016) EVALUASI KUALITAS PELAYANAN DALAM UPAYA MENINGKATKAN KEPUASAN PELANGGAN DENGAN PENDEKATAN SERVQUAL DAN QFD PADA HOTEL BINTANG GRIYAWISATA JAKARTA. S1 thesis, Universitas Mercu Buana.

[img]
Preview
Text (HAL COVER)
1) Halaman Cover.pdf

Download (240kB) | Preview
[img]
Preview
Text (ABSTRAK)
2) Abstrak.pdf

Download (106kB) | Preview
[img] Text (BAB I)
3) BAB I.pdf
Restricted to Registered users only

Download (239kB)
[img] Text (BAB II)
4) BAB II.pdf
Restricted to Registered users only

Download (484kB)
[img] Text (BAB III)
5) BAB III.pdf
Restricted to Registered users only

Download (505kB)
[img] Text (BAB IV)
6) BAB IV.pdf
Restricted to Registered users only

Download (1MB)
[img] Text (BAB V)
7) BAB V.pdf
Restricted to Registered users only

Download (106kB)
[img] Text (DAFTAR PUSTAKA DAN LAMPIRAN)
8) Hal Daftar Pustaka dan Lampiran.pdf
Restricted to Registered users only

Download (1MB)
Item Type: Thesis (S1)
NIM/NIDN Creators: 43112110213
Uncontrolled Keywords: Servqual, Quality Function Deplpyment (QFD), Importance Performance Analysis (IPA) Matrix, Hotel Bin
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Admin Perpus UMB
Date Deposited: 18 Aug 2016 12:36
Last Modified: 15 Mar 2022 17:34
URI: http://repository.mercubuana.ac.id/id/eprint/4583

Actions (login required)

View Item View Item