Items where Author is "PERTIWI, SRI WULANDARI"

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PERTIWI, SRI WULANDARI (2020) ANALISIS KUALITAS PELAYANAN DALAM UPAYA MENINGKATKAN KEPUASAN PELANGGAN DENGAN METODE SERVQUAL, IPA DAN QFD (Studi pada PT. JNE Pusat, Jakarta Barat). S1 thesis, Universitas Mercu Buana Jakarta.

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