Items where Author is "ISTIANTO, INDRA"

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Thesis

ISTIANTO, INDRA (2018) KONSEP DIRI PETUGAS CUSTOMER SERVICE MELALUI KOMUNIKASI ANTARPRIBADI TERHADAP KEPUASAN PELANGGAN PT. KERETA API INDONESIA (PERSERO) (Studi Kasus pada pelanggan Kereta Api dengan Customer Servis Stasiun Besar Gambir, Daerah Operasi 1 Jakarta). S2 thesis, Universitas Mercu Buana Jakarta-Menteng.

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