Items where Author is "FIRMANSYAH, HERI"

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Thesis

FIRMANSYAH, HERI (2018) STRATEGI KOMUNIKASI CUSTOMER SERVICE OFFICER DALAM MENANGANI HARD COMPLAIN PELANGGAN (Studi Kasus Pada Call Center PLN 123 Site Jakarta Periode 2018). S1 thesis, Universitas Mercu Buana.

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